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Want to turn your customers into raving fans of your Web Hosting business? The simplest way we know is to be there for them, when they need help. And then do whatever it takes to make sure they leave happy.
What sounds simple is incredibly difficult to achieve. You need a 24/7 support team that is expert in your server configurations, has the ability to handle emergencies with lightning speed and help customers achieve what they want from their online businesses. This is what Bobcares does.
Bobcares provides 24/7 outsourced web hosting support on Linux and Windows servers for web hosts and data centers of all sizes.
Customizable, scalable and transparent support
Run it the way you want it
Set your support process on autopilot, or take the control stick once in a while. Let Bobcares make the support decisions, or spell out how exactly you want it. With Bobcares, there are no hard set rules. Your customers are cared for just the way you envision it.
Support that scales with you
We are passionate about hosting technology and customer support. So, no matter if you are a startup reseller, or a multi-NOC data center, we are geared to drive your success. Your support seamlessly grows to meet the increased demands from your growing business.
Wide range of technologies covered
While cPanel technical support, Plesk technical support, or Linux server support are the more common hosting technical support requirements, our outsourced server support covers any operating system, control panel, or managed hardware device in the web hosting industry.
White label support
While your customers benefit from world class support, they see YOU and your team - not Bobcares. Our support is completely transparent, that adopts your style of functioning, and seamlessly works with your inhouse teams.
Fast, reliable and convenient service
The Bobcares difference
Our support teams include only computer science engineers proficient in operating systems and networks. So, no matter how complex your server technology is, or how uncommon a customer request maybe, we take care of it.
Independently certified quality and security
"Bobcares lives up to the high standards set by ISO 9001:2008 for quality of support, and ISO 27001:2013 for the security of its customer data." This is not our word - It is certified by independent auditors from British Standards Institution and Intertek.
Diligent quality assurance
A specialized quality assurance team monitors and provides feedback on each minute aspect of how support is delivered. Customer experience in our outsourced web hosting support is continually improved to make our quality unmatched in the industry.