Fully white labeled help desk, live chat and phone support
services from Bobcares keeps your customers delighted and your
Bobcares systems engineers work exclusively for your company,
helping you maintain your server infrastructure and support
Our team of designers and developers work as part of your team,
helping you create, customize and maintain web and mobile
With 24/7 emergency administration and preventive server
maintenance, you get servers that are always updated, secure
Bobcares uses your helpdesk system to support your end customers, helping you maintain a 24/7, responsive and expert support channel. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.
Bobcares provides fully transparent phone support. Your customers can call into a phone number local to your city, and our phone support team transparently resolves their technical/pre-sales queries.
A sure fire method to achieve customer delight is to give fast, friendly, and expert issue resolutions instantly through live chat. Our experienced live chat support team quickly finds the solution to an issue, and through constant feedback, confirms that the customer’s issue is fully resolved.
Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.
Some customers like chatting while others prefer email. Bobcares outsourced support service give your customers the freedom to contact support in a channel convenient to them.
The Bobcares help desk support and server management team is made up of Computer and Electronics Engineers with years of experience in server administration and technical support.
All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.
Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.
Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.