Remote infrastructure management for your servers and websites

Bobcares outsourced support services help businesses deliver lightning fast technical support and ensure reliable server performance.

Delivering quality services to hundreds of online businesses

  • Managed Support

    Managed Support

    Fully white labeled help desk, live chat and phone support services from Bobcares keeps your customers delighted and your services online.
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  • Systems Engineers

    Systems Engineers

    Bobcares systems engineers work exclusively for your company, helping you maintain your server infrastructure and support your customers.
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  • Development Services

    Development Services

    Our team of designers and developers work as part of your team, helping you create, customize and maintain web and mobile applications.
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  • Server Management

    Server Management

    With 24/7 emergency administration and preventive server maintenance, you get servers that are always updated, secure and responsive.
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Support channels

Help desk, phone, or live chat – your customers get instant access to expert assistance 24 hours a day, 7 days a week.

  • outsourced helpdesk support

    Help desk support

    Bobcares uses your helpdesk system to support your end customers, helping you maintain a 24/7, responsive and expert support channel. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.

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  • phone support outsourcing

    Phone support

    Bobcares provides fully transparent phone support. Your customers can call into a phone number local to your city, and our phone support team transparently resolves their technical/pre-sales queries.

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  • chat support outsourcing

    Live chat support

    A sure fire method to achieve customer delight is to give fast, friendly, and expert issue resolutions instantly through live chat. Our experienced live chat support team quickly finds the solution to an issue, and through constant feedback, confirms that the customer’s issue is fully resolved.

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Why you’ll love Bobcares

Bobcares outsourced support services gives you a host of great features to kick your business into high gear.

24/7 availability

Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.

Multi-channel support

Some customers like chatting while others prefer email. Bobcares outsourced support service give your customers the freedom to contact support in a channel convenient to them.

100% engineers

The Bobcares help desk support and server management team is made up of Computer and Electronics Engineers with years of experience in server administration and technical support.

White label support

All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.

Certified quality

Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.

Certified security

Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.

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