Want to turn your customers into raving fans of your Web Hosting business? The simplest way we know is to be there for them, when they need help. And then do whatever it takes to make sure they leave happy.
What sounds simple is incredibly difficult to achieve. You need a 24x7 support team that is expert in your server configurations, has the ability to handle emergencies with lightning speed and help customers achieve what they want from their online businesses. This is what Bobcares does.
Bobcares provides 24/7 outsourced hosting support on Linux and Windows servers for web hosts and data centers of all sizes.
Fast, reliable and convenient service
Convenient support channels
Support channel preference varies from one customer to another. Our outsourced hosting support is available 24/7 on phone, live chat and email, so that your customers get personalized, expert and friendly support in a channel convenient to them.
Lightning fast response and resolution
The sure-fire way to ensure customer delight is to give blazing fast support. Our team of qualified engineers immediately locate the issue source, and fix it pronto. 97% of tickets get resolved within the first 60 minutes - with an average response time of 23 minutes.
Rock solid servers, stable services
In our outsourced server support, we investigate each anomalous event in your server, leading to a performance tweak or a security patch. The result? Services that are always available, and sites that are always secure.
Customizable, scalable and transparent support
Run it the way you want it
Set your support process on autopilot, or take the control stick once in a while. Let Bobcares make the support decisions, or spell out how exactly you want it. With Bobcares, there are no hard set rules. Your customers are cared for just the way you envision it.
Support that scales with you
We are passionate about hosting technology and customer support. So, no matter if you are a startup reseller, or a multi-NOC data center, we are geared to drive your success. Your support seamlessly grows to meet the increased demands from your growing business.
Wide range of technologies covered
While cPanel technical support, Plesk technical support, or Linux server support are the more common hosting technical support requirements, our outsourced server support covers any operating system, control panel, or managed hardware device in the web hosting industry.
White label support
While your customers benefit from world class support, they see YOU and your team - not Bobcares. Our support is completely transparent, that adopts your style of functioning, and seamlessly works with your inhouse teams.
The Bobcares difference
Our support teams include only computer science engineers proficient in operating systems and networks. So, no matter how complex your server technology is, or how uncommon a customer request maybe, we take care of it.
Independently certified quality and security
"Bobcares lives up to the high standards set by ISO 9001:2008 for quality of support, and ISO 27001:2013 for the security of its customer data." This is not our word - It is certified by independent auditors from British Standards Institution and Intertek.
Diligent quality assurance
A specialized quality assurance team monitors and provides feedback on each minute aspect of how support is delivered. Customer experience in our outsourced hosting support is continually improved to make our quality unmatched in the industry.