Topic: Articles by Sojish Krishnan
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Catching Cacti : Network Administrator's Guide
Saturday, November 25, 2006
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My dad once told me, "Even if you are holding on a thorn, hold it tightly". Thats what came to mind , as I saw Cacti. I chose Cacti, after considering different options for resource monitoring of our linux servers. This article is all about , how I tightened my grip on the cacti , and made it work in our servers. If you are a newbie network administrator, this writeup would be really useful for a head start on resource and network monitoring using cacti.
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Deploying libcURL with PHP
Monday, May 29, 2006
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LibcURL is a free and easy-to-use client-side URL transfer library. Its used often for getting files using URL syntax. cURL is an important library for PHP software such as Billing software like ModernBill ). LibcURL library allows these software to communicates with banks and payment gateways remotely.
In this article , we'll see how to install or upgrade libcurl to a
new version ( 7.15.3 ) and then integrate it to the PHP running in
the server. Following steps were successfully tested on a Plesk 7.5
server running on RHEL-3.
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Catching 'Apache Spammers'
Thursday, March 02, 2006
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Abuse - Warning - Spam originating from server
Dear Customer,
You are being contacted because NOC has received complaints concerning
unsolicited emails originating from an IP address assigned to
you.
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So starts the nightmare alert for a webserver administrator. It is followed by a Spamcop Mail informing the blocking of server. And then a support ticket , saying unable to sent mail to an AOL account.
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Improving quality of technical support
Tuesday, February 14, 2006
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ABC company provides high bandwidth, large diskspace, automated account creation, 99.99% uptime and 24x7 support . Their competitor, XYZ company also started providing same features. What differentiates both of them is the quality of their technical support.
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Customer support for Newbie Web Hosts
Monday, February 06, 2006
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Webhosting is a highly competitive field. Quality support increases customer retention, which is as important as new customer acquisition.
There is no hard and fast rule on how to provide Customer Support . However, for a startup webhosting company, its best to be aware of the options available. This article shows how effective support can be provided with limited resources available. Many of the ideas in this article would help all those who are challenged running their web hosting business.
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