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Outsourced Live Chat Support Services

Outsource your live chat support with Bobcares. We provide outsourced customer chat service for online service providers with immediate and personalized responses to customer queries.

Boost your customer support with our 24/7 Outsourced Live Chat Support Services today!

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How we help

Technical support

Our team helps customers resolve a wide range of technical issues in all common internet technologies.

Emergency handling

Your customers get immediate response and continuous updates about service outages.

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Low hold time

Each chat is taken within a few seconds, giving your customers instant access to support.

Personalized responses

We do not use canned replies. Each response is personalized to address the customer’s specific question.

Friendly, patient assistance

We walk customers through the resolution steps, which improves customer engagement and stick with them until it’s confirmed as working.

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Quick resolution

By using tried and tested troubleshooting steps, issues are resolved within 15 mins on average.

Account subscription support

Your customers get 24/7 assistance in subscription management issues such as service renewal, upgrades, etc.

Pre-sales support

We help you maintain a 24/7 sales desk where pre-sales queries are answered with convincing solutions.

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

CHAT WITH US

How it works

We deliver 100% white label live chat outsourcing support by answering your customer’s requests using your support systems(we’ll help you set it up if you don’t have one). We offer live chat service and all responses in live chat customer service are customized to reflect your company name, not ours.

How dedicated support services work

Live Chat Support Challenges Impacting Your Business

Understanding Customer Needs

Every customer is different and their problems can be different. Moreover, customers want quick responses to their problems. Outsourcing your live chat support to a professional can ensure that the customer needs are identified and appropriate solutions are given on time which further improves customer satisfaction.

Serving many Customers at Once

Giving chat support to multiple customers can be a hectic task and may lead to burnout and decreased productivity. One way to deal with this issue is to outsource your chat support, as they are experts in serving multiple customers and have adequate knowledge and experience in handling customers.

Lack of Tools

Having the right tools to manage your chat support is an important factor as it may affect your process. Bobcares has the right tools and software that give your customers a positive experience and customized support.

Hiring more Support Teams due to increased Demand

During peak traffic times, businesses will be forced to hire new staff for chat support to handle the volumes. Hiring and training additional staff will be costly and time-consuming. Outsourcing your chat support provides flexible scalability options according to the chat volume.

The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Why Outsource Your Live Chat Support ?

Save a Lead

You will never miss a lead if you outsource your business to a live chat service provider.

Focus on Your Other Core Tasks

You can save your time for other important matters if you outsource your chat support.

Knowledge Expertise

All your client interactions will be handled by experts that excel in customer service.

24/7 Availability & Prompt Response

Outsourcing your live chat services will provide you with 24/7 customer support and prompt response that delights the customer.

Profitable

Outsourcing your live chat services will save your employee and set up costs and help you to run your business smoothly.

Build Customer Relationships

With live chat outsource support you can nurture your customer relationships in a better way than others who lack them.

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Data-Driven Insights

Outsourced live chat support comes with advanced reporting features that provide insights into customer preferences and issues faced, allowing businesses to make vital decisions.

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Improved CSAT Score

Outsourcing assures your customers receive rapid responses to their queries, thus making customers feel seen and heard and leads to a higher CSAT Score (Customer Satisfaction Score).

F.A.Q.

Frequently asked questions

What is outsourced chat support?

Outsourced chat support refers to the use of third-party services like live chat outsourcing companies to provide assistance to customers through call center, chat or messaging platforms instead of having a full time in house live chat team.

How does the service work?

Outsourced chat support typically involves a company designating its customer support needs to live chat outsourcing companies. Customers can contact the provider through chat or messaging platforms to receive assistance with their inquiries or issues. The provider will have a customer service team of trained support agents.

What are the advantages of outsourcing chat support?

Some advantages of outsourcing chat support include cost savings like hiring and training in- house staffs, the ability to provide round-the-clock support, and the ability to scale support as needed. It can also allow companies to focus on their core business operations while still providing high quality customer experience unlike the automated live chat software.

Can I customize my live chat outsourcing service?

Yes, With our tailor-made plans, we can customize the services and come up with a chat solution to meet the specific needs and requirements of your company.

Apart from chat, we can also provide support through social media, email and phone. 

Click here to leave a message about our requirements and we will get back to you as soon as possible.

Why should I use live chat outsourcing for my business?

Live chat outsourcing can be a cost-effective solution for companies, as it allows them to focus on their core business operations while still providing quality customer support. It can also help companies manage spikes in customer inquiries and provide round-the-clock assistance.

Is live chat outsourcing effective?

Yes. outsourcing customer services can be effective when the provider is well-trained and able to provide timely and accurate assistance to customers. It is important for companies to carefully consider their options and choose a reputable provider that can meet their needs and provide high-quality support.

How do I choose a provider for outsourced chat support?

When selecting chat outsourcing companies, it is important to consider factors such as the provider’s reputation, knowledge base, the quality of their customer support team, and their ability to meet the company’s specific needs and requirements. 

At Bobcares, we have more than a decade of experience in support outsourcing and in managed live chat solutions.

Can I track the performance of my outsourced chat support team?

Yes, we have set KPIS to track the performance of live chat agents. As a customer service team, we believe, this will improve the overall effectiveness of the process. These may include metrics such as response times, customer satisfaction ratings, evaluation of chat transcripts and resolution rates.

Bobcares services are rated highly

Trustpilot Logo
Rated 4.7 / 5 based on 375 reviews.
Google Logo
Rated 4.6 / 5 based on 98 reviews.

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