Support at Bobcares is fully transparent. There is no way your customers come to know that the support personnel is from Bobcares. The Bobcares Support team functions truly as your Support Team.
How it all works
All customer support queries are routed through a Support Ticket System which can be installed on your servers. Customers contact the support team and are provided service by Technical Support only via the ticket system. This way, all replies are tracked, monitored and archived. In effect, Support Service is as effective as an In-House Team, for your customers.
If you do not intend to use a Support Ticket System, we can still transparently blend into your Hosting Service. When you sign up with Bobcares, you will need to assign an email address, firstname.lastname@example.org, which will forward mails to email@example.com. All queries are sent to firstname.lastname@example.org. This way, you can seamlessly shift support over to the Bobcares Support Team without even letting your customers know the difference.
To achieve total integration with your Support style, all replies to Customers are enclosed with your company's greetings. Bobcares attempts to actively blend with your company's image and style of functioning, rather than impose a separate style of functioning on your customers.