I would personally recommend Bobcares to any web hosting company out there, that is willing to give quality and affordability a chance.
As I check the Bobcares testimonial list, I wonder what makes our clients want to write these gracious comments. Besides public testimonials, we get hundreds of emails of encouragement, gratitude and examples of how our services have affected businesses and at many times, lives as well.
So what is it that customers tell us, about the “Bobcares‘ Value Proposition”? This article attempts to simply share the “Value” that Bobcares has come to represent over the last nine years.
Peace of mind - Priceless
One day, a few years back, we got an amazing email from the wife of one of our clients. She wrote about the impact that Bobcares made in her life. Before Bobcares, her husband never had time for the family, she said. He was constantly spending time on his Web Hosting business, battling technical issues, angry customers and all the crisis that never seemed to end. The children almost never got to spend time with their father. The family was floundering.
Once Bobcares started to monitor the servers and respond to tickets 24 hours a day, she said, her husband started to relax, spend more time with the family, and surprise, they went for their first vacation in years. Back from the vacation, the first thing she did was to pen down this letter to us. I couldn’t believe what I was reading, as she said we helped save her marriage and family.
We’ve received a lot of thank you letters over the past few years, but I would say this was the most profound one. I realize Peace of Mind is probably the most important Value that our business provides to our customers. The ability to sleep in peace at night, knowing that their business was in capable hands.
Being dependable and reliable, includes the ability to respond to issues with lightning speed, no matter what hour or day it is. Bobcares delivers the tremendous value of Reliable support, in ways that can be clearly demonstrated.
Value for Money and the Ability to Compete
With over 25,000 Web Hosts in the United States alone, small to medium businesses, need an extra shot in the arm to survive in the extra competitive Web Hosting market. They have to compete against the established players who have venture funding, and large investments. Large Web Hosts have the ability to staff round the clock and manage more tech support channels like phone and helpdesk.
What if small and medium Web Hosts had the ability to provide all these support channels, the ability to respond to customers 24×7 and the same professional systems as the big companies in the industry, even if they were a one man business? And at prices that are actually affordable? Is this possible? This is where Bobcares comes in, and gives those SME’s that value, which only the large companies had until now.
Bobcares works under the premise that resources can be shared. For example, Bobcares Phone Support operations has a team of 8 techs, who does field calls for many Web Hosts. This team is 24×7, and the cost is shared amongst all the clients. A Web Host, who otherwise cannot afford a full team to manage phone support, gets to spend only on the volume he needs and at the same time, get the coverage he requires. It’s the same with the other services like Helpdesk support, and Server administration.
In short, they gain the ability to provide the same professional services as large companies. This is the second most important value that Bobcares provides its clients.
Domain Expertise and Knowledge in Web Hosting
Here is an excerpt from one of our testimonials
“Not only have they hired the best, but all their technicians and support representatives have to go through a comprehensive training program and this is where they get the real taste of the issues revolving around this Industry. They are divided into small teams and every team has a leader who is then answerable to the executive team, whose job is to make sure that things are running smoothly for clients like us. This hierarchy of job responsibility is where Bobcares gets its edge from.” - Safvan Malik, CEO – WebHostingBuzz.com
All the peace of mind, and the cost benefits, would be worthless, if Bobcares didn’t know what it was doing. But we know that the real value that we provide our customers is our expertise in the Web Hosting field.
Bobcares has worked only in Web Hosting, since 1999. The team is 300 engineers strong and their intellectual know-how about Internet servers and Technical Support is just astounding. I can safely say, that there is nothing that we have not yet come across and that we have not had to deal with, thereby making things safer and easier for our clients’ businesses.
Peace of Mind is probably the most important Value that our business provides to our customers. The ability to sleep in peace at night, knowing that their business was in capable hands.
Reliability - Just being there, all the way
“We’ve been using BobCares for about a year now, and what I can say is that they’re always there for you. No matter what hour or day it is, you can count on them to answer tickets quickly, do upgrades and solve any problem regardless of the complexity.” Adrian Costin, Chief System Administrator, Hostnexus.
My corporation’s business relationship with Bobcares began in 2002. Since then, we have used their services in a variety of situations. We will continue our relationship with Bobcares far into the future.. Richard O’Neill, e3 Internet Services Group, Inc
The fact that a team of fully qualified and experienced engineers are watching their servers, delivers an enormous value to the Bobcares‘ customers. Being dependable and reliable, includes the ability to respond to issues with lightning speed, no matter what hour or day it is.
Few companies have a proven track record in delivering this tough requirement for 9 years. Bobcares delivers the tremendous value of Reliable support, in ways that can be clearly demonstrated.
This simple remark in our testimonials, sums up the sentiment.
“We use Bobcares because we care about our customers!” Dale C. Crow, GH1 Web Hosting, Inc.
About The Author :
Sangeetha Naik is co-Founder and Director, Poornam (Bobcares). With 9 years of experience in the Web Hosting industry, she speaks in various conferences about how Web Hosts can cost effectively setup and run their Support Operations.