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Technical Support Bundles
| Featherweight | Lightweight | Middleweight | Heavyweight | |
| Helpdesk support | ||||
| Ticket limit | 5 | 15 | Unlimited | Unlimited |
| Guarantee (Response & Resolution) | 1 hr & 6 hr | 1 hr & 6 hr | 1 hr & 6 hr | 1 hr & 6 hr |
| Coverage | 24/7 | 24/7 | 24/7 | 24/7 |
| Quality verification | Yes | Yes | Yes | Yes |
| Phone support | ||||
| Call limit | 25 minutes | 50 minutes | 75 minutes | 100 minutes |
| Language (English/ Spanish) | Yes | Yes | Yes | Yes |
| Coverage | 24/7 | 24/7 | 24/7 | 24/7 |
| Quality verification | Yes | Yes | Yes | Yes |
| Toll free | - | - | Yes | Yes |
| Local number | Yes | Yes | Yes | Yes |
| Call recording | Yes | Yes | Yes | Yes |
| Server administration | ||||
| Number of hours | - | - | 2 hours | 2 hours |
| Response time | - | - | 6 hours | 3 hours |
| Coverage | - | - | 24/7 | 24/7 |
| Chat support | ||||
| Chat limit | 10 chats | 20 chats | 40 chats | 50 chats |
| Coverage | 24/7 | 24/7 | 24/7 | 24/7 |
| Domain limit | 100 | 200 | 300 | 500 |
| Money back guarantee * | Yes | Yes | Yes | Yes |
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* The value for the ticket which has breached SLA will be refunded as a part of our money back guarantee.