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- Helpdesk Support (16)
- Phone Support (9)
- Server Management (13)
- Dedicated Support (0)
- VPS Support (7)
- Software Services (6)
Service Features
| Availability | 24X7 |
| Support Channel | Helpdesk |
| Resolution time | 6 hours |
| Response Time | One hour |
| Quantity | Unlimited tickets/server |
| Guarantee | 1 Hour response with Money Back Guarantee |
| Setup fee | $25.00 |
Service Description
Start your new Hosting Business with the solid support of the entire 24/7 Bobcares Team behind you. This plan comes to you at an unbelievable $89.95 per server!. Concentrate on building your business, while Bobcares assures your customers unsurpassed service.
After you sign up with Bobcares, our Support Engineers work on the following Delivery model.
Step1 : Your Customer contacts support
Your Customer can contact your support by sending an email to support@yourcompany.com. This mail reaches the Ticketing system installed in your server, and a copy of the mail is forwarded to the Bobcares Internal System.
Step2 : Response
The Bobcares Engineers attempt to solve every ticket within one hour. If they can not resolve it, they will respond to the customer within that hour. They then work for a resolution.
Step3 : Resolution
Bobcares guarantees a resolution within 6 hours from the time, the mail reaches the Bobcares Internal System.
Step4 : Ensure Transparency
All responses and resolution are made via the Helpdesk or ticketing system.
Step5 : Quality Level
Bobcares Quality Manager and the team of Quality Analysts check through hundreds of random tickets every month to make sure that all tickets follow our Minimum Quality Standard.
See the delivery model
The Bobcares Implementation process allows us to understand your support systems and Customer Care policies and incorporate it into our services.
The Implementation process begins soon after you sign up with Bobcares.
Read the steps involved in the implementation proccess.
Checkout example issues here
What is the idea behind the Start up plan?
The startup plan is a unique opportunity for New Hosting companies to pay less, when they have lesser clients. As a newbie webhost, you get Technical support for unlimited tickets and the full support of the Bobcares team behind you while you build your business.
The Startup plan gives you full 24/7 unlimited service at a low monthy cost until you reach your 100th account. Once you reach the 100th account, you can choose to upgrade to the Per Server, the Per Ticket or the Sleepwell plans at no additional setup cost.
If I own more than one server with less than 100 domains on it, am I eligible for the Startup Plan?
The Startup plan is exclusively for Newbie Web Hosts. You get this offer on the first server only. For more servers with less than 100 domains, you need to upgrade to other plans.
Can you list the Helpdesk software that Bobcares supports?
We provide support for the following Helpdesk software
- Ubersmith, Cereberus, Kayako, Perldesk,WHMCS-Helpdesk.
If you start support with Bobcares and do not have a Helpdesk software in place, Bobcares Engineers can advise you and set one up for you for $20.
Is the Helpdesk software setup on my server or Bobcares server?
The Helpdesk software would be setup on your server. This gives you complete control on how your customers are serviced. You will need to provide Tech level access to Bobcares engineers so that they can reply to queries. Your Helpdesk will also need to be configured to send us notifications for new and responded issues.
I am interested in using your web hosting support services. I would like the ability to see all tickets and responses to tickets. Is this standard with your service?
Yes you can see all the responses. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.
How it works?
After you sign up with Bobcares, our Support Engineers work on the following Delivery model.
Step1 : Your Customer contacts support
Your Customer can contact your support by sending an email to support@yourcompany.com. This mail reaches the Ticketing system installed in your server, and a copy of the mail is forwarded to the Bobcares Internal System.
Step2 : Response
The Bobcares Engineers attempt to solve every ticket within one hour. If they can not resolve it, they will respond to the customer within that hour. They then work for a resolution.
Step3 : Resolution
Bobcares guarantees a resolution within 6 hours from the time, the mail reaches the Bobcares Internal System.
Step4 : Ensure Transparency
All responses and resolution are made via the Helpdesk or ticketing system.
Step5 : Quality Level
Bobcares Quality Manager and the team of Quality Analysts check through hundreds of random tickets every month to make sure that all tickets follow our Minimum Quality Standard.
See the delivery model
How to transfer tech support to bobcares?
The Bobcares Implementation process allows us to understand your support systems and Customer Care policies and incorporate it into our services.
The Implementation process begins soon after you sign up with Bobcares.
Read the steps involved in the implementation proccess.
Example Issues
Checkout example issues here
FAQ related to Startup Plan
What is the idea behind the Start up plan?
The startup plan is a unique opportunity for New Hosting companies to pay less, when they have lesser clients. As a newbie webhost, you get Technical support for unlimited tickets and the full support of the Bobcares team behind you while you build your business.
The Startup plan gives you full 24/7 unlimited service at a low monthy cost until you reach your 100th account. Once you reach the 100th account, you can choose to upgrade to the Per Server, the Per Ticket or the Sleepwell plans at no additional setup cost.
If I own more than one server with less than 100 domains on it, am I eligible for the Startup Plan?
The Startup plan is exclusively for Newbie Web Hosts. You get this offer on the first server only. For more servers with less than 100 domains, you need to upgrade to other plans.
FAQ related to Helpdesk Support
Can you list the Helpdesk software that Bobcares supports?
We provide support for the following Helpdesk software
- Ubersmith, Cereberus, Kayako, Perldesk,WHMCS-Helpdesk.
If you start support with Bobcares and do not have a Helpdesk software in place, Bobcares Engineers can advise you and set one up for you for $20.
Is the Helpdesk software setup on my server or Bobcares server?
The Helpdesk software would be setup on your server. This gives you complete control on how your customers are serviced. You will need to provide Tech level access to Bobcares engineers so that they can reply to queries. Your Helpdesk will also need to be configured to send us notifications for new and responded issues.
I am interested in using your web hosting support services. I would like the ability to see all tickets and responses to tickets. Is this standard with your service?
Yes you can see all the responses. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.
