"Your team is always customer focused and always meet or exceed expectations. They are also very polite and informative.On a scale of 1 to 10 with 10 being highly satified, I rate them a 10.You offer very good service. "
–Leta Maler Kustom Sites
"Everything was fine. Your first check was fast, the price you expected was the price we finally paid. Everything was nice for us."
–Mit freundlichen netzideen GmbH
"What I received was high quality service, no doubt. Monalisa did a great job & fixed the issue in a few hours, for me and for the money I paid, I give bobcares a very sincere thank you, and congratulations for an excellent service."
–David Munoz OK HOSTING
"I would like to say that I was extremely happy with the team and how they communicated everything that was happening to me in a timely manner. Would defiantly recommend you to others."
"Regarding to services provided by your support team in this ticket I can tell you that we are satisfied because there were good responses time, all the questions were answered, you told us about actions you have performed on server, you send suggestions as we asked"
–Leandro Reginato CIPNET
"You are amazing, great job! I'm happy to have called bobcares, trust me I will call you again because you just gave me a great service."
Cloud concepts can often be confusing, and a migration of server farm or applications to cloud infrastructure can often have a lot of unforeseen issues. The guidance of a well experienced team is necessary to navigate smoothly during a transition. Bobcares now offers Application and Server Farm Migration Services to handle the
smooth transition from legacy to cloud infrastructure.
Vast industry experience
10+ years experience in web hosting technology.
5+ years of experience in virtualization support.
1000+ migrations done per year for our clients.
Knowledge in all major virtualization platforms.
Bobcares is a pioneer in outsourced web hosting support. Starting with a handful of web hosting control panels and a couple of operating systems in 2001, Bobcares is now a leader in the industry supporting all major control panels and operating systems. With our client base of more than 250+ hosting providers, we support 7% of the internet with varied technologies. We started supporting VPS systems in early 2007. From then on, we have worked on all major virtualization platforms like Xen, KVM, OpenVZ, Virtuozzo, etc. This provided us with a strong base to take on to the cloud wave in the late 2010, which included an early partnership with Eucalyptus (which powers Amazon AWS) on October 2010. We have from then on provided cloud infrastructure support to our clients in AWS, RackSpace (using OpenStack), VMWare, Parallels, GoGrid, OnApp, etc.
Migration and backup details presented in advance for approval.
Having performed hundreds of migrations, we are aware of how data integrity can be affected during a migration. The switch over and compatibility issues need to be carefully analyzed, so that there
are neither any split data conditions during DNS propagation nor any database compatibility mismatch causing downtimes. Such issues can be avoided only through a well regimented checklist, that we have perfected over time and is being used on a daily basis for successful migrations. Further more, we are aware that some systems would be highly customized for the particular needs of a hosting system. Hence we proceed to the migration only after getting approval from you regarding
the adequacy of the backup and migration processes.
30 mins* max downtime
Less than 30 mins downtime.
Migration schedules presented in advance for approval.
Contingency switch back scenarios covered.
Doing a transition smoothly with the minimum downtime implies savings in terms of equipment rents and eliminating business downtimes. We realize the importance of sticking to promised schedules and using our battle-hardened procedure, we have consistently delivered our promises. The migration of production farms needs to be carefully scheduled so that the business of web site owners do not get affected. For this, we proceed only if the schedule meet your approval. Although very rare, there might be situations where the DNS will have to be switched back to the old farm, and our checklists ensure that switch back scenarios are in place before the migrations start.
* In our experience most DNS switch overs can be done within 5 minutes, but there could be situations involving custom DNS configurations, which can lead to more time delays. We can estimate the maximum downtime once we do the preliminary evaluation.
100% Application Compatibility
Thorough analysis on application requirements.
Checklist based approach on ensuring 100% compatiblity.
3 day post-migration UNLIMITED assistance.
Migrations to new infrastructure often raise the question of application compatiblity in the new environment. With the newer versions of OS and possibly untested limitations of the new environment, some critical applications may not work as it worked in the old farm. The resolution to avoiding such issues lies in thorough documentation of application requirements, and doing test migrations to check application compatibility, before initiating the migration. It is also necessary to do follow-through log analysis to see if there are any unforeseen issues and to quickly resolve them before it becomes apparent to website owners. We have seen that such issues can occur within the first 4 hours of the migrations, and can be immediately addressed. Our checklist and schedules take care of these aspects as well, and to be absolutely sure the migration is 100% satisfactory, we give UNLIMITED 3 day post-migration assistance.
Guaranteed 1 hour first response.
Support for all major cloud platforms.
3 days post service FREE unlimited assistance.
Support for all major hosting control panels.
ZERO data loss Guarantee.
With our ISO certified Quality Management System, we ensure that 100% of our clients get a response from our engineers within 1 hour of contacting us.
With each migration service ordered from Bobcares, we offer a 25% discount on our very popular Proactive Server Administration plan*. The PSA service makes sure that your server instances are always secure and optimized. See details of our Proactive Server Administration Plan.
*Since a shared server configuration and a VM in cloud is not a 1:1 match in capability, as per industry norms, we have estimated that one plan of PSA can cover a maximum of 4 CPU cores. This is because the current industry standard shared server will have only a maximum of 4 CPU cores. If your server instance in the cloud VM has more than 4 CPU cores, the PSA plan for Cloud VMs can be incremented by 1 CPU core at $18.75/core. If you have an infrastructure with more than 16 cores, we can work out a deal for you. Just Contact US.
$30/hour Minimum 3 hours for 1 App or Server
What we do
Some web hosts prefer to migrate only a part of their infrastructure to cloud. These are often components that demand high
reliability and availability. Based on your hosting requirements, the components that need high availability, durability and reliability can include, but not limited to, central backups, central DNS, help desk, central farm monitoring, etc. Application migrations can be tricky when they have to seamlessly work with the rest of the farm. Considerations include establishing connections across the internet, setting check points to alert on abnormal behavior, etc. This is where the Bobcares advantage pays off.
Farm migrations In a farm migration, all your servers in a legacy infrastructure is migrated to a cloud platform of your
choice. Such a migration requires a deep understanding of both source and destination infrastructure. Most hosts have a minimum of 3 different control panels and 3 different operating systems. Target cloud systems can be either hosted or private, which presents a diverse combination of technologies and migration considerations. Correctly estimating the source and destination capabilities is a critical step in the migration process, and smoothly executing this comes only with experience and focused training. Once again, this is where the Bobcares advantage pays off.
How we do it
Rigorous documentation of source and destination settings.
Preparing checklist and schedules.
Estimating the time required, and confirming the final quote for the migration.
Setting up new cloud instance and testing for compatibility of all source applications.
Preparing DNS, and scheduling the switch over time.
Ensuring backups of all critical data.
Presenting the migration schedule for user approval.
Doing a test account switch, to make sure everything is working.
Do the rest of the migration in batches, and monitoring progress.
Do a final audit of the accounts, and logs to see if any anomaly can be detected.
Giving the user 3 days of UNLIMITED testing and support.
Bobcares has experience in doing both App and Farm migrations to Amazon S3/EC2. In App migrations, the most common requirements were to replace the current backup system with AWS S3 backup. The challenges involved creating custom scripts to configure the backup process to transfer backup data in segment sizes acceptable by AWS S3. On an average such tasks take about 3 hours to complete, and would cost $90.
In Farm migrations, the requirements are mostly about setting up individual server instances in AWS EC2, configuring networking and migrating the domains to the new instance during a scheduled time. Such tasks take about 8-12 hours to complete (for 2-3 servers) and on average costs maximum $360.
In App migrations to Rackspace Cloudfiles, the requirements mainly involved replacing the current legacy backup systems with CloudFiles based backup. The challenge was in integrating the CloudFiles systems with the current backup procedures. The task on an average take 2 hours, and the administration charge will be $60.
We have seen an explosive growth in the adoption of VmWAre applications in the past couple of years. We have helped our clients in this transition, and we have comprehensive knowledge of VSphere administration, deployment of instances, allocation of resources, monitoring of usage, and administration through terminal access.
Bobcares is a Silver partner of Parallels, and we have certified engineers in Parallels technology. Our engineers have worked extensively in Parallels virtualization products, like Virtuozzo, Parallels Server Bare Metal and Parallels Virtual Automation.
Bobcares was one of the first support companies to administer OnApp systems. Some of our clients were early adopters of OnApp, and we have extensive knowledge on front-end and back-end adminsitration of OnApp.
Our customers have been using GoGrid interface ever since it was launched, starting from the early development phases. Over these years, we have gained intimate knowledge in deploying and administering their GoGrid cloud instances.
The most critical knowledge in cloud administration is the knowledge of hypervisor technology. Bobcares has extensive administration experience in virtualization technology, with a VPS support experience spanning 3+ years. Our knowledge in virtualization covers all major platforms including but not limited to OpenVZ, Parallels Virtuozzo, Citrix Xen, VmWare, KVM, HyperVm and Parallels PSBM.
* Product names, logos, brands, and other trademarks featured or referred within the page are the property of their respective trademark holders. These trademark holders are not affiliated with Bobcares.com or our products, unless specifically stated in partnership page.