Common services

* Kernel upgrades
* Server Recovery Service
* Emergency Backup and Migration Works
* Security updates for server software
* PHP configuration, update and installations with options like GD, Curl etc.
* Correcting problems with critical services (Web Server, Mail Server, SQL, FTP, DNS, Control Panel)
* Apache, Perl module install
* Software/script install
* Optimizing Apache Web Server

Common Emergency Services

Webserver Related Problems
* All/Any webpage(s) on the server shows internal server error
* Web pages with Specific extensions ( for eg:- *.php ) shows download prompt
* Cgi-bin scripts stops working all of a sudden
* Webpage loads very slowly or timeout
* Secure websites stops working
* SSL warnings while accessing secure websites

Database Problems
* All websites stopped working after database server upgrade
* Database connection problems after php recompilation
* Recurring “Database Connection Limit exceeded” error message on critical websites
* Data from specific tables stops working all of a sudden
* Control panel database stops working ( eg:- Plesk )
* Modification of database variables such as max connections, memory used etc.
* Managing the MySQL connections among various virtual-hosts

Mail Server Problems
* Cannot send and/or receive mail using webmail and/or Outlook Express
* Mails from/to specific mail accounts/mail servers stops working
* Heavy incoming/outgoing spam causes server downtime, and blacklisting of the server IP
* “No User/Account by that name” Error message, even when the specific mail account actually exists.

Server Administration Plan FAQ

What is Response time?

Response time is the guaranteed time it takes for the first response from a Bobcares consultant.

For example, if you chose the Platinum administration plan with 3 hours response, the consultant will get back to you within 3 hours, each time you need help. For resolving issues that need immediate or urgent help, it is recommended to choose plans with lesser response time.