Round the Clock Support
Our support Engineers are always at your service, 24 hours a day, 7 days a week, 365 days a year. We have no banker's hours; no auto- responders and no closed for holidays door sign. Your clients will always receive fast and friendly support.
Why Round the Clock Support
Many people wonder why Round the Clock support is so essential to the Hosting Business. Hosting Companies have to cater to clients all over the world. So while it is midnight in the United States, it is already working hours in Australia. This means support team has to be up and responsive 24 hours, everyday.
Bobcares takes care to ensure staff is not exhausted working overtime to keep up with customer expectations. Each member of the Bobcares Support team works for a maximum of 8 hours a day. There are 3 such shifts per day, so that members remain bright and enthusiastic throughout working hours. We have a rotating 8 hour system, so customers are always greeted by happy and considerate staff and issues are resolved immediately.
Immediate RepliesCustomers expect fast and personalized assistance. If they don't, they simply take their business elsewhere.
Bobcares optimizes Support Engineers' workload to make sure that your clients are not waiting for hours to get a response. This allows each Support Engineer to respond and solve your client's problem immediately. Bobcares team includes well trained support staff, which gives us the confidence to offer a Quick 6 Hour Resolution Guarantee.