You Remain In control
When you sign-up with Bobcares, we take on the responsibility of managing Support staff and Support Quality. This does not mean that you would totally lose control of Support. In fact, the Support Team could never function reliably without your suggestions and feedback.
Bobcares Support team relies completely on your Feedback to constantly improve their style of Customer Support and Quality and to mould themselves to your company's ideologies. There is always a process of direct interaction between you and Support Staff, so that ideas are clearly understood.
What happens when your marketing efforts pay off and customer base increases? Your Support requirements increase and along with it you tend to worry whether your customers will be properly looked after with the same amount of attention you were able to give them, when customer base was smaller.
With Bobcares, you do not have to worry about harried support personnel hurriedly trying to reply to queries and problems. Your Support team size increases smoothly to take care of the demands of increased customer base.
Your Support Team Grows with You
Bobcares has a system of smoothly increasing Support team size based on factors such as customer base and complexity of Server software. Since there is a pool of Engineers readily available, they are automatically assigned to your Support team as and when your customer base increases or if you lease more servers. That way, Bobcares takes on the responsibility to gauge requirements and skill set, assigning appropriate staff as and when required.