Help Desk Support
The customer is the center of any business. Lightning quick support that treats its customer well, is the only way to maintain a happy customer base that spreads the word around and grow your business. But how can you compete with large businesses that already have well entrenched 24×7 support system? Well, that’s where we come in.
Bobcares uses your helpdesk system to support your end customers, helping you maintain a 24/7, responsive and expert support channel. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.
We maintain service uptime/quality by promptly restoring failed services, mitigating server load, fixing security issues, etc.
When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.
We support all popular operating systems, control panels and billing software, like cPanel/WHM, Odin Plesk, WHMCS, etc.
First contact resolution (FCR)
We aim to resolve all issues with the first response, and our team consistently achieve an FCR of 75%.
We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.
Account subscription support
We help your customers renew their services, upgrade their accounts, and help them choose the right service features.
We learn all aspects of your business so that every potential customer gets a clear answer for their pre-sales queries.