Help Desk Support

The customer is the center of any business. Lightning quick support that treats its customer well, is the only way to maintain a happy customer base that spreads the word around and grow your business. But how can you compete with large businesses that already have well entrenched 24×7 support system? Well, that’s where we come in.

Bobcares uses your helpdesk system to support your end customers, helping you maintain a 24/7, responsive and expert support channel. 97% of tickets we handle are resolved within the first 60 minutes – with an average response time of 23 minutes.

24/7 emergency administration

We maintain service uptime/quality by promptly restoring failed services, mitigating server load, fixing security issues, etc.

See how we deliver help desk support

Service configuration assistance

With detailed step-by-step assistance, we help account owners setup or troubleshoot their online services .

See how we make service management easy

Service performance assistance

When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

See how we help web applications load fast

Account security assistance

We help account owners quickly recover from an attack, and restore domain reputation.

See how we help with service security

Crash recovery assistance

We assist account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

See how we help customers quickly restore business

Account setup and migration

We help new account owners quickly setup their services by providing detailed step-by-step assistance.

See how we new account setup easy

Wide range of expertise

We support all popular operating systems, control panels and billing software, like cPanel/WHM, Odin Plesk, WHMCS, etc.

See common technologies we support

First contact resolution (FCR)

We aim to resolve all issues with the first response, and our team consistently achieve an FCR of 75%.

Quick response and resolution

We resolve 97% of tickets within the first 60 minutes – with an average response time of 23 minutes.

See help desk support money back guarantee

Account subscription support

We help your customers renew their services, upgrade their accounts, and help them choose the right service features.

Pre-sales support

We learn all aspects of your business so that every potential customer gets a clear answer for their pre-sales queries.

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