wesupport

24×7 Outsourced IT Support Services

With outsourced IT support, your customers get instant, expert IT support round the clock, on any support channel of their choice.

  • IT support outsourcing via help desk, phone and live chat
  • IT help desk outsourcing support
  • 24/7/365 coverage

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24×7 Outsourced IT Support Services

Get highly skilled engineers offering 24×7 outsourced IT support to provide comprehensive customer service and solutions. We provide outsourced IT service desk support for web hosting providers, SaaS providers, and other online companies.

Outsourced IT Support Benefits

Bobcares provides round-the-clock IT outsourcing services and solutions, ensuring that businesses can operate smoothly without any interruption. We offer a wide range of IT services to businesses of all sizes and industries, including server management, cloud support, and custom software development.

The bottom line is that 24×7 outsourced IT support focuses on help desk support services, including ticket management, customer support, and remote assistance. Our highly skilled and certified it help desk team have extensive experience in resolving technical issues and reducing risks.

24×7 IT Help Desk Outsourcing

Bobcares is a trusted partner for businesses looking for 24×7 outsourced IT support. We are specialized in providing customized tech support solutions tailored to meet the specific needs and requirements of each business.

With a wide range of services and a team of highly skilled and trained professionals, we help businesses overcome IT help desk outsourcing challenges and achieve their goals. Contact us today to learn more about our help desk team and how we can help your business.

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ISO certified support quality

We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve support quality.

White label support

We help you setup support systems in your servers and use your company name in our responses so that our service is 100% white labeled.

Certified information security

We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.

How it works

Our experts monitor your servers and support queue (email, chat & phone) 24/7. When a new support query comes in, we resolve the issue, and respond to your customers through your support system, thereby maintaining 100% transparency in support outsourcing.

How dedicated support services work

1 We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

2 Our experts respond to your customers from your support system, and fix the issue within a few minutes.

When Should You Change Your Outsourced IT Provider?

Security Issues

Doesn’t take care of the cyber security and fails to protect your business from data breaches will put your company at risk

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Repeated Issues

If the same issue occurs repeatedly means that your issues are not solved properly by your internal team and you are having a big problem at hand

Poor Communication

If your provider is taking too much time to communicate and needs to wait for a long time

Delay In Response Time

If they don’t take the time to respond to your issues or failed to address problems in a timely manner

Being Reactive than Proactive

Reactive means they are not working to fix problems and they respond to issues only as they arises

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Decline in Service Quality

If your service level quality goes down subtantially and noticed errors in the project delivery

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Being Irresponsible

When the provider refuses to take responsibility for the problem or issues occurred

Surprise Bills

This indicates a lack of transparency between you and your provider. You must be aware of the costs before itself

Not Satisfied

When you are no longer happy with their service or just don’t feel confident in outsourcing your business to them

24×7 Outsourced IT Support & IT Help Desk Outsourcing Key Features

In today’s digital world, every business relies on technology to run its operations. However, managing IT support can be challenging, especially for mid-sized and small businesses. In-house teams may not have the expertise or resources to handle all the challenges, which can lead to downtime, security breaches, and other issues. That’s where Bobcares comes in – a trusted partner for 24×7 outsourced it support. Bobcares expertise in IT help desk outsourcing includes cloud computing system and  infrastructure management, hardware and software support, server administration and application support. Outsourcing IT support can provide you with access to robust security measures and best practices. IT support desk team has extensive experience in safeguarding sensitive information, implementing firewalls, encryption protocols, and regular security updates. The team of experts at Bobcares also stay updated on the latest security threats and ensure compliance with relevant regulations, protecting your business from potential cyber-attacks and data breaches.

Bobcares is a leading provider of outsourced support solutions and software development services. With over 20 years of experience, Bobcares has helped thousands of large, small and mid sized businesses worldwide to overcome their support challenges and achieve their goals in minimal resolution time. Bobcares has a team of highly skilled and certified professionals with the right knowledge base. They are available day to day to provide comprehensive outsourced support, thus improving customer experience. By partnering with a reliable outsourcing provider like Bobcares, you can optimize your IT operations, improve efficiency, save money and time, and stay ahead in today’s technology-driven world. Take advantage of the perks of outsourcing IT support and unlock the full potential of your business.

Bobcares services are rated highly

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Rated 4.7 / 5 based on 381 reviews.
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Rated 4.5 / 5 based on 97 reviews.

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

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F.A.Q.

Frequently asked questions

What is 24/7 support?

24/7 support means that customers receive round the clock assistance regardless of whether it is day, night, working days or holidays, and no matter whether they are in a different time zone or country. 

What are outsourced IT services?

Outsourcing of IT services means that third party is hired to take care of and support various parts of a company’s IT infrastrcture on a monthly fee which can include network management, remote server monitoring, vulnerability scanning service, cybersecurity, cloud computing, and software development. 

What is an outsourced IT support service and what does it offer?

Outsourced IT support service refers to the practice of hiring a service provider to manage and maintain technical support services such as outsourced helpdesk support services, server management and monitoring services, software development & support, etc. 

Does Bobcares offer live support services to its customers?

Yes, Bobcares offer live support to our customers. We have various channels of live support such as live chat, outsourced phone support, and email support to assist customers in resolving technical issues with minimal response time. Our modes of support also include all in one outsourced support, shared support, and dedicated support.

Do you provide remote server monitoring services?

Yes, we provide remote server monitoring as part of our server management services. The service includes monitoring the server 24/7 for any issues and monitoring resources such as CPU, memory, and disk usage at a reduced cost.

Does Bobcares offer software development & support?

Definitely, Bobcares has specialized in software development & support services along with outsourced hosting support. Our services include Devops, WordPress Development, API development, and integration. We also offer support services and solutions for software applications, including bug fixing and performance optimization.

Do you have flexible support plans?

Yes, Bobcares offers cost effective flexible support plans when it comes to outsourced IT support to meet the specific needs of clients, including 24×7 outsourced it support and dedicated plans. The support team is available full time to assist your customers under your business name.

What is a break fix model?

The main purpose of having a break fix model is that it is only responsive to issues when they arise. Customers will only call the helpdesk when issues come up and do not bother about regular monitoring or maintenance.

What is the most commonly outsourced IT service?

The helpdesk support is the most commonly outsourced IT service. It is a service that covers the tasks such as dealing with user problems, solving technical difficulties, and offering the help with the software and hardware.

What are some benefits of outsourcing IT support services?

Outsourcing IT support services to Bobcares offers long term benefits to organizations. When a company outsources help desk services, they can focus on business and their core competencies while leaving customer support operations to a team of experts. As a result, they can increase productivity and efficiency by saving time and money.

How can Bobcares help in server management and monitoring services?

Our server management and monitoring services include server setup and configuration, server optimization, server security, backups and disaster recovery, server maintenance, and updates.

Is there any difference between outsourced IT support and IT help desk outsourcing?

Outsourced IT support generally refers to hiring an external company like Bobcares to provide services such as white label support, help desk support, software maintenance, and network or server management. On the other hand, IT help desk outsourcing refers to outsourcing help desk operations, which means they specifically focus on providing help desk services.

Can you help with WordPress support and troubleshooting?

Sure, our team of experts can help any businesses with WordPress support and troubleshooting. We offer a range of WordPress services, including WordPress emergency support, WordPress development, WP installation and setup, plugin and theme installation, customization, and optimization, WordPress troubleshooting and error resolution, and WordPress security hardening.

What is the pricing model for outsourced IT support services?

The pricing model of outsourced IT support services varies depending on the specific needs of the client. We offer flexible contact center outsourcing plans that can be customized based on the requirements of each business goals. Plans depend on the scope of IT service desk outsourcing, such as the number of servers to be managed, level of support(24×7, business hours only), and any additional services requested.

 

Contact us to discuss specific needs and requirements of your business and we can help you with a detailed quote.

Got questions?

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