| Features |
Starter plan |
Per Server plan |
Sleepwell plan |
Per Ticket plan |
Reseller plan |
Dedicated Server plan |
| Enduser customer support via Helpdesk |
 |
|
|
|
|
- |
| Max. Helpdesk tickets/month |
Unlimited tickets/server |
Unlimited tickets/server |
Unlimited tickets/server |
50 tickets onwards |
Unlimited tickets/domain |
10 tickets/server |
| Max. # of endusers supported |
100 domains |
500 domains |
500 domains |
500 domains |
Unlimited |
1 (typically the server owner) |
| Coverage |
24/7 |
24/7 |
12/7 |
24/7 |
24/7 |
24/7 |
| Proactive Communication with Datacenter or Onsite staff for reboots or server problems |
- |
|
- |
- |
- |
- |
| Proactive Quick Resolution of server problems |
|
|
|
|
- |
- |
| 1 Hour Money Back Response Guarantee |
|
|
|
|
|
|
| 6 Hour Money Back Resolution Guarantee |
|
|
|
|
- |
- |
| Tier 1 support (issues not requiring root password) |
|
|
|
|
|
- |
| Tier 2 support (issues requiring root password |
|
|
|
|
- |
|
| Pre-sales Technical questions |
- |
|
- |
- |
- |
- |
| Bobcares Emergency contact |
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|
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|
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| Managed Server (Proactive software upgrades, security audits, security updates, Server restores, Server Maintenance) |
$99 upgrade/server/mo |
$99 upgrade/server/mo |
$99 upgrade/server/mo |
$99 upgrade/server/mo |
- |
$99 upgrade/server/mo |
| Price |
$100/server |
$200/server. |
$135/server |
$3.50/ticket |
Starts at $24/12 domains |
Starts at $75/server |
US: 1-602-288-9145
|
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