Bobcares is hiring for our 24x7 Tier one tech support center in Phoenix, Arizona. We are looking for full time and part time employees.

Customer Support Representative.
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Job description
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Bobcares Customer Support Representatives provide excellent technical support to webhosting and Internet Service Provider clients by evaluating customer problems and coordinating with engineers in India to resolve client problems.

You will have hands on experience at trouble shooting customer problems, interacting with customers via phone and email. You will interface with a group of experienced engineers in India and learn all about the webhosting and Internet Service Provider industries.

Required skills
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o) Excellent customer service skills
o) Excellent verbal and written skills
o) Excellent analytical skills
o) Have knowledge of Linux and Windows technology.
o) Strong work ethic
o) Self Starter
o) Quick learner
o) Tidy appearance and mannerisms.
o) Most important - you must enjoy computer and Internet technology

Desired Skills
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o) Have worked on or used website control panels like cPanel, Ensim or Plesk or any other server management tools.

Responsibilities
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o) Help customers with their questions or issues.
o) Walk customers through possible resolutions using the phone, email, trouble ticket systems or instant messaging.
o) Follow escalation policies to ensure quick resolution of issues and customer satisfaction.
o) Work with Indian Engineers to quickly resolve problems.
o) Other duties assigned by management.

There will be lots of interaction with Bobcares management, engineers and customers . Anyone we hire will learn a great deal - we are not looking for someone with extensive server administration experience, but rather someone that is willing to come in at the ground level and learn by and become part of the successful Bobcares team.

Bobcares is a 24x7 company and has 3 shifts(morning, evening, night). Please send resumes via email to phoenix-resumes@bobcares.com . Include the hours you are available to work, income expectations, and work related references.