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VPS Support - For VPS Owners


If you own a VPS (Virtual Private Server), then this is the plan for you. A VPS, typically replicates the features of a dedicated server although it shares the actual physical server hardware with other VPS customers.

Our expertise in managing technical issues unique to VPS, will help you concentrate on selling more accounts! Bobcares works as your support team and handles all Level1 and Level2 tickets that come into your helpdesk.

Startup Plan

Starting your VPS based hosting business? The Startup plan helps you give professional and knowledgeable support to your customers 24/7.

Silver Plan

If you are an established player in Web Hosting with a VPS (ie VPS node) and more than 60 accounts, then our Silver plan is something for you.

Gold Plan

If you have over 100 tickets per month, then Gold plan is for you. This plan provides for 125 Helpdesk tickets/month.

Feature comparison

All VPS plans include a $25 one time setup fee.
Startup Silver Gold
24x7 support
Level 1, Level 2 Helpdesk support
1 hour response for Level 1, Level 2 Helpdesk issues
6 hour resolution for Level 1, Level 2 Helpdesk issues
Basic Security Audit
Basic Security Implementation
Advanced Security Audit
Advanced Security Implementation
VPS Gold administration plan (5 hours / month)
# of supported issues 10 issues 40 issues 100 issues
Maximum accounts per VPS node 60 accounts 200 accounts 500 accounts
Plan price per VPS Node $40/month $175/month $400/month
Extra Support options
Extra Tickets $4.5/ticket $4/ticket $3.5/ticket
Extra VPS Nodes Extra nodes not allowed $175 /node $400 /node
Basic Security Audit
$20/month
FREE FREE
Basic Security Implementation
$30/month
FREE FREE
Advanced Security Audit
$30/month
$30/month
FREE
Advanced Security Implementation
$70/month
$70/month
FREE
Helpdesk Software install
$20 one time
Order
Order


If our plans do not seem to match your needs, please contact us. We'll work out a custom quote for you, based on your unique needs.
VPS Owner FAQ

What technologies do you support under your VPS plans?

What do you mean by Virtual node or Software Nodes?

Example of VPS level 1 and level 2 issues?

How many accounts are said to be ideal under a VPS node?

Which are the control panels supported under VPS like OpenVZ and Virtuozzo?

Will you support VPS nodes without control panel?

I am a VPS Owner and I currently have a level 3 administration issues. Whom should I contact to get the level3 issue sorted?

I have tickets over and above the limit specified in your VPS plans. Can I get a custom Quote?


VPS Security

What is Basic Security Audit ?

What is Advanced Security Audit?

What are the security measures taken under Basic Security implementation?

What is Advanced Security Implementation?


VPS FAQ

What is VPS?

Why should I consider VPS, when I can buy or lease a dedicated server?

Current VPS technologies in market?

What is OpenVZ ?

What is Virtuozzo?

Do you provide chat support along with VPS plans?


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