Bobcares Support team relies totally on your FeedBack to constantly improve its style of Customer Support and Quality and mould itself to your company's ideologies. There is always a process of direct interaction between you and Support Staff, so that ideas are clearly understood.

With Bobcares, you do not have to worry about harried support personnel hurriedly trying to reply to queries and problems Your Support team size increases smoothly to take care of the demands of increased customer base.

Your Support Team Grows with You
Bobcares has a system of smoothly increasing Support team size based on factors such as customer base and complexity of Server software . Since there is a pool of engineers readily available, they are automatically assigned to your Support team as and when your customer base increases or if you lease more servers. That way Bobcares takes on the responsibility to gauge requirements and skill sets and assigning appropriate staff as and when required.

Personnel at Bobcares are recruited based not only on their technical skills, but on communication skills too. Patience and understanding are primary virtues uniformly found in all team members.

Bobcares strives to provide team members with optimal working conditions and fixed hours per person to avoid unnecessary stress and strain. That way support team members can attend to a distraught customer, or a particularly slow customer, with patience, leading to higher customer retention.

When companies sign up with Bobcares, they send sensitive information only via channels which are encrypted with SSL and GPG. This ensures that the data is secure during transit and that only authorized personnel receiving can decode it with their private keys. Sensitive information is stored only in designated Servers in local LANs protected by Firewalls. No information is stored on Internet servers. Access is selective and only authorized staff gain access to the information. Daily backups ensure quick restoring should the servers fail.

• Well-defined security policies
• Intellectual Property Security
• Whatever is passed from the client such as Passwords, client software, Documentation, code come under the purview of Intellectual property.
• Non disclosure agreements and SLA
• Intellectual property is stored our internal LAN servers only (not on Internet or any public server)
• Backed up on a daily basis
• Access control on various Intellectual property within the organization

At Bobcares
Bobcares optimizes Support Engineers' workload to make sure that your clients are not waiting for hours to get a response. This allows each support engineer to respond and solve your client's problem immediately. We feel we have the best-trained support engineers in the business, which gives us the confidence to offer a 6 Hour! Quick Resolution Guarantee.

Bobcares takes care to ensure staff is not exhausted working overtime to keep up with customer expectations. Each member of the Bobcares Support team works for a maximum of 8 hours a day. There are 6 such shifts per day, so that members remain bright and enthusiastic throughout working hours. Because of the rotating 8 hour system, customers are always greeted by happy and considerate staff and issues are resolved immediately.

Why Round the Clock Support
At Bobcares.com, Support Staff consists of Engineers, experienced in Linux System administration and Network administration, with hands on experience working with servers such as Alabanza and Cpanel. Since they are used to working with Hosting Companies all the time, they understand the working of the Web Hosting Industry in and out.