I started in the hosting industry in March 2001 with CrazyHostGuy.com as a reseller for another hosting company. At first I took care of all emails..... sales, support, setting up new orders, etc..... but it was the support requirements that quickly out-grew everything else, and the fact that I could not monitor my emails 24/7 meant that I needed a better way to support my customers. I therefore looked at outsourcing technical support, and that's when I found Bobcares. I hired Bobcares to look after my customer's support issues right around the same time that I graduated to my own dedicated server..... . . .