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- Helpdesk Support (16)
- Phone Support (9)
- Server Management (12)
- Cloud Administration (0)
- Dedicated Support (0)
- VPS Support (7)
- Software Services (6)
- Design Services (0)
Service Description
Most Internet users prefer to call their hosting service provider, for help with any issue. Especially if that request is a simple one or a sales/billing related query(known as Level 1 issues). Two of the biggest advantages of providing your customers with phone support are:
Speaking to someone who listens to your problems and is friendly and responsive, ensures that your customers get the personal touch they are looking for.
Even if your servers are experiencing problems, and your HelpDesk is down, your customers can still pick up the phone and call you.
Sign up for our Phone Support plan and offer a whole new level of support for your customers! Our friendly and experienced support staff ensure your customers get the attention they need.
1) Are the phone support staff US citizens?
2) Are the phone support staff German citizens?
3) Will you be offering phone support incoming only or both incoming and outgoing?
4) Will each company you support get a dedicated telephone number?
5) Can I monitor the minutes used ?
6) What happens if I have unused minutes in any current month? Can I carry it over to the next month ?
7) Can I upgrade or downgrade my phone plans ?
8) What happens if I have international customers?
9) Can your phone support agents deal with sales or pre-sales calls if I sign up for a phone support plan?
10) What would your standard phone greeting be?
11) If I purchase a fixed quantity of minutes for Phone support, can they only
be used for support in one language?
12) What is the pricing applicable for overage(s)?
13) What does the two weeks business free trial include?
Gives support a more personal touch.
Speaking to someone who listens to your problems and is friendly and responsive, ensures that your customers get the personal touch they are looking for.
Is the most reliable means of communication.
Even if your servers are experiencing problems, and your HelpDesk is down, your customers can still pick up the phone and call you.
Sign up for our Phone Support plan and offer a whole new level of support for your customers! Our friendly and experienced support staff ensure your customers get the attention they need.
Frequently Asked Questions
1) Are the phone support staff US citizens?
2) Are the phone support staff German citizens?
3) Will you be offering phone support incoming only or both incoming and outgoing?
4) Will each company you support get a dedicated telephone number?
5) Can I monitor the minutes used ?
6) What happens if I have unused minutes in any current month? Can I carry it over to the next month ?
7) Can I upgrade or downgrade my phone plans ?
8) What happens if I have international customers?
9) Can your phone support agents deal with sales or pre-sales calls if I sign up for a phone support plan?
10) What would your standard phone greeting be?
11) If I purchase a fixed quantity of minutes for Phone support, can they only
be used for support in one language?
12) What is the pricing applicable for overage(s)?
13) What does the two weeks business free trial include?