Studies on 150+ shared hosts show that account cancellations increase exponentially for each additional hour of server downtime. Resource abuse, hacking and spamming are the primary causes of service downtimes, and no serious business can afford such service disruptions. To remain competitive, web hosts need stable servers and a responsive server administration team to quickly react to any service downtimes.
Server management services from Bobcares helps you recover quickly from a service downtime, and hardens your server to pre-empt such issues in future. We ensure minimal disruption to your customers, and deliver high uptime through our pro-active optimization of your servers.
Our server management services include 24/7 monitoring, emergency assistance, need based server administration and pro-active server management.
Common server administration tasks resolved by Bobcares
OS installation and configuration
It is important to get the initial configuration of the server right, as any later changes has the potential to break someone's website. We maintain a list of ideal settings for all popular web hosting operating systems like CentOS, RedHat, Windows, Ubuntu, CloudLinux, etc. Referring this list, we create an ideal hosting environment based on the specific requirements of the customer.
Control panel setup and configuration
Control panel setup requests are usually submitted when special requirements need to be met. Some common requests are setting up of DNS cluster, centralized login, integration to central mail server, etc. Based on our "under the hood" knowledge of how the control panels work, we create a server configuration which meets the specific requirements of the web host.
Web application installation and configuration
Based on business requirements, web applications may need to be custom configured, or integrated with modules developed inhouse. Our server administration team works with our development team to deliver the best possible solution to such requirements. Some of the common requests include web applications like WordPress, Joomla, WHMCS, Drupal, etc.
Spamming is quite common in web hosting servers, and its cause can vary from poorly configured anti-spam software to poor web server security. We do a top-down audit of the affected server and secure the server against common attack vectors.
Inbound spamming is usually caused due to poor mail server security. Ideally spam should be blocked at connection level. We maintain the ideal anti-spam configuration settings for all popular mail servers like Exim, Postfix, Qmail, Mail Enable, etc. In our security audit we locate how exactly a server is being exploited, and we implement defenses to pre-empt any future spam attacks.
Outbound spamming can be caused due to vulnerabilities in mail, web, FTP or control panel services. Along with putting an immediate stop to spamming, we determine the vulnerability that is being exploited to send out spam, and implement a full spectrum security system to pre-empt any further spam exploits.
Hack issues are caused by vulnerabilities in the server, web service, FTP service or Control Panel service configurations. In hack recovery, we clean any malware that is present in the server and block any open exploit channels. We further determine the vulnerability used by hackers and implement specific security configurations to plug that gap. Finally, based on a detailed audit, we implement a full spectrum server hardening, which includes installation of security software, tweaking of firewall, hardening the services, and configuring auto-updates to server packages.
Server load issues are caused by loose configuration of services that enables a small percentage of accounts to use a large percentage of resources. Through a systematic analysis of server load, we determine the resource bottle neck, the service that is being abused, and the individual accounts that is causing the load to spike. We then configure the services so that resources will be allocated evenly for all accounts. Finally, we provide consultation on how best the server performance can be maximized by controlling access to various add-on services like per-account backup restore.
We usually receive requests for migrating accounts between same control panels, or migrating accounts between different control panels. We plan the migrations in detail and execute them based on pre-migration tests. This ensures that there will be no downtimes due to DNS synching, database incompatibility, web server settings incompatibility, control panel settings incompatibility, or firewall settings incompatibility.