Features

• Installations of Helpdesk Software ( Kayako / Cerebrus / Ubersmith / Perldesk / Smarter Track )


• 6 hour resolution time guarantee*


• 15 days “Bobcares Assurance”


• Free Configuration of up to 3 staff and 3 departments.


• Free configuration of up to 3 mail parser rules

Addons

• Basic Server Security Hardening at a discounted rate of $40*


• Comprehensive Security Hardening at a discounted rate of $85*


• Helpdesk + Billing Integration Plans

*Provided you have root access to the server.



FAQs



1) Do you need root access to the server to install a Helpdesk?



Do you need root access to the server to install a Helpdesk?


No, we do not need root access for installing a Helpdesk. We have designed this package keeping in mind resellers as well.
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2) Do you support installation of Helpdesks other than the ones mentioned in this package?



Do you support installation of Helpdesks other than the ones mentioned in this package?


Yes, we do support installations of other Helpdesks. You can contact us through the URL –> _____________________ to get that done.
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3)Will Bobcares purchase the Helpdesk license for me?



Will Bobcares purchase the Helpdesk license for me?


No, you’ll have to purchase the license directly from the respective company. We’ll give you information on how to do that.
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4) What does 15 days Bobcares Assurance mean?



What does 15 days Bobcares Assurance mean?



15 days “Bobcares Assurance” is a unique assurance given by Bobcares that in the rare case of the HA system failing due to the initial setup, Bobcares will make sure that it’s resolved without charging you anything extra. The Assurance is valid for 15 days from the closure of the work.
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5)How can I trust the quality of work ? And how can I be sure that Bobcares handles my confidential data in a secure manner?




How can I trust the quality of work ? And how can I be sure that Bobcares handles my confidential data in a secure manner?



Bobcares is certified with ISO 9001:2000 for quality by AQA (American Quality Assessors) & ISO 27001:2005 for Information Security by BS (British Standards).

The Quality Certification conveys that all tasks performed on your server have already been tried and tested.

The Information Security Certification ensures that any confidential information provided to us by our clients are always secure, using strict privilege management policies. Any work done on your server is completely recorded using our logging software, thus ensuring that we are completely accountable for it.
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