Home / Benefits / Unlimited Support
IT support desks are anything but predictable. A lot of factors like infrastructure issues, customer PC bugs, or security vulnerabilities can lead to a sharp increase in the number of support requests. To maintain high quality of service at all times, you need a support team which can scale easily in response to demand. This is where Bobcares can help.
Bobcares uses its deep talent pool and service flexibility to support your customers when you need it the most. There is no arbitrary limit on the number of tickets, or the number of servers supported. Each customer is given a personalized response and support quality is never compromised. For a fixed cost per month, you get world-class support delivered as a managed service, or through a team of engineers working exclusively for your company.
Unlimited help desk support
We believe, paying customers should not be limited by the number of times they can contact support, or the time at which they can request support. This is why we deliver unlimited support over help desk and email, 24 hours a day, 7 days a week.
Unlimited live chat support
Customers prefer a real-time support channel like live chat to get quick help for major service issues. We help you maintain an always available, unlimited support over live chat where your customers get instant support 24 hours a day.
Unlimited server management
Resource bottle necks, hack attempts, hardware errors, etc., are some of the common issues that are encountered in server maintenance. We help you maintain a fully optimized, secured and updated infrastructure with unlimited server management.
How we make a difference
Lights are always on at Bobcares. Be it a holiday, a week end or the middle of the night, your customers get prompt assistance from a friendly support engineer.
Some customers like chatting while others are comfortable communicating via email. With Bobcares, your customers get support over a channel convenient to them.
The Bobcares help desk support and server management team is made up of Computer and Electronics Engineers with years of experience in server administration and technical support.
White label support
All customer support queries are routed through your support desk, and your company’s style of working is followed to achieve total integration with your support process.
Bobcares Quality Manager and a team of Quality Analysts check through hundreds of tickets every month to make sure that all cases follow our Quality Standards.
Your customer and server information is sensitive; which is why we protect them using the strictest security standard in the industry – ISO 27001:2013.