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How dedicated support staff helps you grow your business

How dedicated support staff helps you grow your business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

How to resolve IIS “HTTP Error 503. The service is unavailable.” error in hosting servers

In our role as Web support specialists, we resolve and prevent service errors in both Linux and Windows servers. Recently we were contacted by a Windows server owner who was getting “HTTP Error 503. The service is unavailable” in his websites.

Upon examining the EventViewer logs, we could see the error “A process serving application pool ‘plesk(default)(4.0)(pool)’ suffered a fatal communication error with the Windows Process Activation Service”. (more…)

How to fix email error ‘SMTP connect() failed’ in WordPress sites

How to fix email error ‘SMTP connect() failed’ in WordPress sites

WordPress is the most widely used CMS for websites. Sending out mails from WordPress is required in scenarios such as contact form submissions or password resets.

‘SMTP connect() failed‘ is a commonly encountered error in WordPress, due to which emails fail to be send from your WordPress site.

(more…)

How to prevent mod-security 403 server errors in webhosting servers

How to prevent mod-security 403 server errors in webhosting servers

[Fri Jul 15 16:03:06 2016] [error] [client 91.***.**.**] ModSecurity: Access denied with code 403, [Rule:'ARGS|!ARGS:/page_content/|!ARGS:file|

This is a common error faced by web hosts, website owners and server owners. It means that the mod-security rules in the web server are blocking access to the users who try to access any URL in their site. (more…)

7 reasons why you get ‘mysql failed to start’ errors and how we fix them

7 reasons why you get ‘mysql failed to start’ errors and how we fix them

[FAIL] Starting MySQL database server: mysqld . . . . . . . . . . . . . . failed

Many a times, you’d have come across this message in your server while trying to restart the database server.

Our Dedicated Server Admins support the server infrastructure of several web hosting companies, and this is a common issue we’ve seen in many Linux servers.

Here, we’ll see the common causes and solutions for ‘Mysql failed to start’ issues.

Click here to protect your web & database services from downtime.

(more…)

Web host support – Setting up customer support for Newbie web hosts

Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market.

One such major decision making aspect is providing web hosting support for your end customers. Quality support increases customer retention, which is as important as new customer acquisition. (more…)

Eitest infection – Why your servers maybe at risk!

One of the world’s longest lived malware networks, Eitest network is offline now. But the infection is still active and can affect servers running malicious and vulnerable code.

When the EITest infrastructure was discovered in 2011, it was not foreseen that cyber criminals would start using it as a TDS botnet. Today, we’ll see what is Eitest infection, and how your server can get affected by it. (more…)

How to clear Docker cache and save disk space

How to clear Docker cache and save disk space

You can spin up a Docker container in a few seconds. A quick “docker run” command, and voila, your shiny new app is online. But this simplicity often leads to a performance bottleneck – High Disk Space usage.

Docker focuses on fast container deployment, and doesn’t focus much on disk space management. That’s why manual intervention is required to manage disk space in Docker machines. (more…)

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