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Outsourcing help desk support? Use SMART metrics to measure support quality

Outsourcing help desk support? Use SMART metrics to measure support quality

Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data.

Web hosts who look out for ways to cut cost and run leaner, should focus on outsourcing help desk services to industry experts, who would help you take the apt business decision based on your help desk data.

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How to achieve customer delight with white label help desk support

How to achieve customer delight with white label help desk support

Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean?

Customer delight is not about making them say a “Thanks”. It’s about creating a “wow” factor to the customer, with your service. With the help of an excellent white label help desk support, you can make it a part of your company culture.
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24/7 hosting support – Here’s how you can stand out from the crowd

A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?

Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.

But this often creates more problems that it solves.

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Best hosting support – 3 core qualities in techs that make the difference

What distinguishes the best hosting support? Is it technical expertise? Communication skills?

Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team.

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5 Best Practices to provide an efficient web server maintenance service

5 Best Practices to provide an efficient web server maintenance service

Customer retention doesn’t come easily. Customers are always on the look out for better services. To ensure that your customers stay with you always, you need to maintain the service quality throughout.

The biggest challenge that web hosts face, is to keep their customers satisfied as days go by. There are a variety of aspects that should be taken care of, for this. Web server maintenance is the topmost of them.
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Get your business to the top with ‘Remote infrastructure management services’

Get your business to the top with ‘Remote infrastructure management services’

Many large IT organizations are spread across different locations and data centers, for redundancy and uptime requirements. Remote Infrastructure Management (RIM) Services helps to efficiently manage this IT infrastructure from a remote location.

RIM helps small and medium businesses too, for managing their infrastructure with the help of remote service providers. The main advantage they gain from this is, expert server management at affordable pricing.

Bobcares, the largest outsourced web hosting support & service provider, offer Remote Infrastructure Management Services” to web hosts and other online businesses in any part of the world.

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4 major ingredients of the best outsourced technical support team

4 major ingredients of the best outsourced technical support team

Web hosting industry is highly competitive. A hassle free website experience is what every customer wants. Even a single prolonged downtime can shoo away your customers and ruin your business.

Customers are constantly on the lookout for providers who can offer something better than what they already have. To stay ahead in business, you have to be the best in industry always.

Top quality outsourced technical support team at affordable pricing – that’s indispensable for every web host who wants to gain an upper hand in the industry.

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Is your cPanel firewall causing frequent connection timeout issues for your customers?

Web hosts lose thousands of dollars to server attacks. Data loss and downtime badly affects hosting credibility. Securing web servers from attacks is crucial for business success.

In our role as Outsourced hosting support specialists for web hosts, ensuring fool-proof server security is a major task we do to protect servers from hacks.   (more…)

How to resolve and prevent 554 5.7.1 : Relay access denied email errors in Linux and Windows mail servers

How to resolve and prevent 554 5.7.1 : Relay access denied email errors in Linux and Windows mail servers

Emails play a crucial role in online communication. Business orders to meeting invites, lost or delayed mails can end up creating disgruntled customers.

In our role as Website Support Specialists for online businesses, we resolve hundreds of mail issues every day. A commonly encountered email bounce error faced by web hosts, website owners and server owners is:

554 5.7.1 <user@recipient.com>: Relay access denied (more…)

Prevent SpamHaus PBL (Policy Block List) blacklisting in web hosting servers

Prevent SpamHaus PBL (Policy Block List) blacklisting in web hosting servers

554 5.7.1 Service unavailable; Client host [203.0.113.XXX] blocked using zen.spamhaus.org; https://www.spamhaus.org/pbl/query/PBL289647
554 mysev mysmtp 203.0.113.XXX is on the Spamhaus PBL Please visit: http://www.spamhaus.org/query/bl?ip=203.0.113.XXX

If you’ve received one such error message, you are not alone. Mail bounces due to SpamHaus PBL blacklisting is a common issue faced by web hosts around the world. (more…)