Prestashop owners can use either SMTP or PHP mail() function to send contact form emails, order confirmation emails and so forth.
Due to ease of use, some store owners prefer mail() over SMTP. Sometimes, this can conflict with server security settings and may result in errors.
“My Prestashop email does not work” is a common problem raised by store owners.
At Bobcares, we often resolve such email errors as part of our Technical Support Service for web hosting companies.
Prestashop has stringent security features. One such feature is Short Session timeouts.
This is to reduce the exposure of your application to session based attacks like session cookie theft.
However, this can cause issues even for legitimate users. (more…)
For website owners, using a custom theme enhances the overall look, feel and style of their websites.
Usually, theme installs go pretty well. Sometimes, it can result in errors.
One of the common errors that we see as a part of our Outsourced Tech Support for web hosting providers is “Bad or missing configuration file”.
Today, let’s take a look at the top 2 reasons for this error and how we can fix it. (more…)
“None of my store changes are visible! What’s wrong? Is it Prestashop cache?”
We see support requests like this everyday as part of our Outsourced Tech Support for web hosting providers.
Prestashop store owners would make a change to the code or change the theme, but the site would still show the old content or layout.
What’s going wrong? (more…)
“500 Internal Server Error” or plain “Internal Server Error” is common in Prestashop installations.
As a Server Administration Service provider, we’ve seen a wide range of reasons for this error in Nginx servers, Apache, IIS, LiteSpeed and more.
It can range from Memory limits and File permission issues to obscrure Deadlock errors and Cache issues. (more…)
As an Server Administration Service provider, we often get support requests from Prestashop owners.
A common error we’ve seen is the “Prestashop white screen” or the “Prestashop blank page“.
There are many reasons for this error to happen.
Listed here are the top few causes we’ve seen, and how we’ve fixed them.