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Bobcares Blog

Tried and tested solutions for your servers, from our outsourced support diaries.

Server Management


How to fix PBAS error ‘The specified language pack is installed but not enabled’

How to fix PBAS error ‘The specified language pack is installed but not enabled’

In our role as Outsourced hosting support specialists for web hosts, we perform VPS provisioning services, along with configuring and managing these instances.

Recently we faced an issue with a new order in PBAS (Plesk/Odin Business Automation Standard). It failed to provision with the following error – “The specified language pack is installed but not enabled in the system.” (more…)

How to disable custom user.ini files in public_html for Easyapache 4

How to disable custom user.ini files in public_html for Easyapache 4

In a recent post on how to allow users to configure their custom PHP settings, we discussed the steps to enable custom php ini in cPanel servers with suPHP using EasyApache 4.

But in a shared server environment, it is usually not advisable to allow customers to have their own custom php.ini file to override the server wide settings. (more…)

How to fix cPanel backup error ‘Connection to remote server stalled’

How to fix cPanel backup error ‘Connection to remote server stalled’

Backups can be stored in any location, from the same server to a remote one. For redundancy and better reliability, we recommend storing backups in remote locations.

Remote backups can be configured via FTP or other backup scripts. During the backup process, server attempts to transfer the backups to remote server via FTP or rsync. (more…)

How to fix when cPanel temporary URL is not working in Litespeed servers

How to fix when cPanel temporary URL is not working in Litespeed servers

In cPanel servers that are running Lightspeed web server, we recently came across an issue after the latest cPanel update. The temporary URLs to access domains (IP/~username) stopped working.

While temporary URLs are disabled in some servers to protect bandwidth and for security reasons, there are many web hosts who provide this feature to their customers. (more…)

How to resolve cPanel backup failure error ‘Couldn’t write to remote file: Failure’

How to resolve cPanel backup failure error ‘Couldn’t write to remote file: Failure’

Backups are inevitable for business uptime. Disasters such as a hard disk crash, may strike any moment, and having latest server backups handy helps in getting your business back and rolling without much downtime.

But many often, web hosts configure backups, but never check them for completion or adequacy. This can end up spoiling the effectiveness of having backups, if they are useless or incomplete.

(more…)

6 reasons why your customers can’t access cPanel and what to do about it

6 reasons why your customers can’t access cPanel and what to do about it

While running a cPanel hosting business, many often you may get contacted by your customers who complain that they can’t access cPanel.

Inability to access cPanel can hinder with their website updates and other functions, thus causing customers to complain. In our role as Outsourced hosting support specialists for web hosts, we help resolve such issues for web hosts. (more…)

7 reasons why you get ‘mysql failed to start’ errors and how we fix them

7 reasons why you get ‘mysql failed to start’ errors and how we fix them

[FAIL] Starting MySQL database server: mysqld . . . . . . . . . . . . . . failed

Many a times, you’d have come across this message in your server while trying to restart the database server. Web hosts can go into a panic mode when the database server stops working, as the customers would start complaining.

In our role as Outsourced hosting support specialists for web hosts, database server errors are a commonly encountered issue. Here, we’ll see the causes and solutions for ‘Mysql failed to start’ scenarios.

Click here for seamless database services

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Top 5 reasons for ‘exim has failed’ error in cPanel servers and how to fix them

Top 5 reasons for ‘exim has failed’ error in cPanel servers and how to fix them

cPanel/WHM is the most commonly used control panel in hosting industry. In our role as outsourced hosting support specialists for web hosting companies, we resolve many errors related to the control panels.

Using the WHM, it is easy manage various services in the server, but there are many situations where these features fail or give errors, and expert intervention is required. (more…)

What causes ‘Named Failed’ errors in your server and how to fix it

What causes ‘Named Failed’ errors in your server and how to fix it

Failed to start service : Failed to start BIND : Starting named: [FAILED]

This is a commonly seen errors in web servers, when your DNS service fails to start. As DNS is vital for your websites to resolve, ‘named failed’ obviously means your websites have gone down too.

(more…)

Locked out of WHM? Gain access to your WHM with these simple steps

Locked out of WHM? Gain access to your WHM with these simple steps

One of the best practices in server management services is to secure your servers to protect it from hacks or attacks. But sometimes you secure it so well that you may accidentally lock yourself out from the server.

Wrongly entering your account password multiple times can exceed the allowed login limits set for your server and WHM and thus can lock you out from the server. (more…)

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