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Bobcares Blog

Tried and tested solutions for your servers, from our outsourced support diaries.

Server Management


How dedicated support staff helps to uplift your hosting business

How dedicated support staff helps to uplift your hosting business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

Why you need live chat customer service to boost your sales

Why you need live chat customer service to boost your sales

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.

Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
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Are you shunning server updates? Think twice before you do that!

Are you shunning server updates? Think twice before you do that!

Server updates – We all know it’s important, but many often, server owners push aside these server updates, until its too late..

One may have many reasons for that, and most often it happens as we think it’s not that important or a top priority matter. Server owners may also be worried about something going wrong after the update.

In our Emergency support services, we often come across customers who had their servers hacked due to not keeping their servers updated. (more…)

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).

In support tickets, users often request disabling the cPanel firewall, but we advice against it.

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How fast VM provisioning help cloud providers boost their business

How fast VM provisioning help cloud providers boost their business

With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks.

For big cloud service providers who offer server virtualization solutions, VM provisioning tasks form an integral part of their order processing activities.  (more…)

How to fix ‘502 server error – Bad Gateway’ in web servers

How to fix ‘502 server error – Bad Gateway’ in web servers

Google forums get bombarded by customer complaints whenever they see a ‘502 server error – Bad Gateway’ in their Google applications. Though an intermittent error, it can often shoo away visitors from your website.

Bobcares helps website owners and web hosting providers fix all website and application errors, and this error is often reported at our Website Administration Services. (more…)

How to resolve IIS “HTTP Error 503. The service is unavailable.” error in hosting servers

How to resolve IIS “HTTP Error 503. The service is unavailable.” error in hosting servers

In our role as Server support specialists, we resolve and prevent service errors in both Linux and Windows servers. Recently we were contacted by a Windows server owner who was getting “HTTP Error 503. The service is unavailable” in his websites.

Upon examining the EventViewer logs, we could see the error “A process serving application pool ‘plesk(default)(4.0)(pool)’ suffered a fatal communication error with the Windows Process Activation Service”. (more…)

One click button to reboot VM via the WHMCS oVirt interface

One click button to reboot VM via the WHMCS oVirt interface

Web hosts are now rapidly moving on to virtualization solutions to provide cheap and easily scalable hosting services such as VPS hosting, to their customers.

In our role as Outsourced hosting specialists for web hosts, we help setup and maintain a suitable virtualization solutions for their hosting purposes. One of the popular open source systems we configure is oVirt.

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VM cluster setup for high availability hosting using WHMCS oVirt plugin

VM cluster setup for high availability hosting using WHMCS oVirt plugin

We live in a world where internet users cannot tolerate even a few minutes of downtime. When Google or Twitter gets inaccessible even for a few seconds, it creates a havoc in the online world.

The reason why many web hosts now move to cloud solutions is to ensure high availability and minimal down time for their hosting. In our role as Outsourced hosting specialists for web hosts, we help setup and maintain suitable high availability solutions for them.

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VM console access for easy administration of your oVirt Virtual machines from WHMCS

VM console access for easy administration of your oVirt Virtual machines from WHMCS

In our role as Outsourced hosting support specialists for web hosts, we help setup and maintain various virtualization solutions for hosting businesses.

oVirt is a commonly configured open source virtualization system for web hosts who want to take advantage of the benefits of virtualization in their hosting services.

In addition to the virtualization system, most webhosts also have a billing and account management portal such as WHMCS that help their customers manage their accounts. (more…)

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