A slow website does more harm to your business than good. Not only would customers abandon it, they may also share negative reviews with others.
We’ve seen scenarios where a single website slows down the entire server. In our server administration services, we often get requests to speed up websites.
Every day, cyber criminals use malicious bots extensively to infect websites, send spam, and take down websites with DDoS – all for money.
As a server administration company, we often act as the 911 Emergency Rescue for websites under bot attacks.
Ever faced a hard disk crash in your server? Then you’d know very well the importance of doing regular backups. But what if you notice a backup failure when you need it the most?
That is why it is important to choose a server management service that ensures you have your backups up-to-date and available, when a server emergency arises. (more…)
Everyone loves a fast website. Kissmetric survey shows that 40% of people abandon a website that takes more than 3 seconds to load. Even search engines such as Google promote fast websites in their top search results.
If your web server cannot serve sites within 3 seconds, you’re at a risk of losing your hard earned business to your competitors. Speeding up your web server is vital to avoid your business going downhill. (more…)
Many see cPanel multi server (aka cPanel cluster) as a way to prevent business downtime. The logic goes that even if one server fails, the other servers can keep websites and mail online. But, how true is that?
In our role as Hosting support specialists for web hosting companies, Bobcares engineers manage hundreds of cPanel servers. We setup and manage several cPanel cluster infrastructure as a part of this cPanel server management services.
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket.
That’s why it’s important to determine and ensure an ideal average call handling time in your phone support services. Here, we’ll see how we do it, to achieve the right balance between customer delight and support expenses. (more…)
It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality.
When you choose a superior quality web hosting technical support for handling your support calls, you are indirectly investing in growing your business by creating delighted customers. (more…)
The term ‘White label’ was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That’s what you do in outsourced phone services too.
Expert technical expertise and excellent customer service tailored to your needs, at affordable pricing – that’s what a top-notch white label tech support service can help you accomplish.
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.
Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too.
But what if your services are not available when your customers need it? They’d soon leave you for your competitors, or share poor reviews about your hosting. That’s where Bobcares’ after hours phone services help web hosts.