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Bobcares Blog

Tried and tested solutions for your servers, from our outsourced support diaries.

Server Management


3 salient features that help us deliver outstanding multi-channel support for web hosts

3 salient features that help us deliver outstanding multi-channel support for web hosts

Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation.

Urgency of the support request, convenience of the customers and availability of the channel also determines the support channel they wish to use. That’s why its important for web hosts to provide multi-channel support services. (more…)

Linux server hardening – Shield your servers from 3 kinds of threats

Linux server hardening – Shield your servers from 3 kinds of threats

Every web server has two environments associated with it – internal (software and users) and external network. An undetected threat in any of these areas can pose a security menace to your server.

In our role as Outsourced Tech Support for web hosts, we perform Linux sever hardening to protect our customers’ servers. Today we’ll see the 3 categories of server threats which we tackle in our services. (more…)

6 ways to spot the best server administration services

6 ways to spot the best server administration services

In web hosting business, server uptime and speed are the crucial aspects that determine the success of a provider. Signing up for a server administration service usually happens simultaneous to starting a hosting business.

But if your server management company fails to secure or manage your servers properly, it can end up spoiling your reputation. Reviewing the tasks that are covered in server administration is, therefore, crucial before you signup with a company. (more…)

5 questions to ask your server monitoring service provider

5 questions to ask your server monitoring service provider

Imagine that you are in the midst of an Ad-campaign and is dependent too much on e-mails. What if your mail server suddenly goes down and it majorly affects your business? Obviously, you’d be frustrated.

Server uptime is therefore, always the utmost priority in web hosting services. A single prolonged server downtime is sufficient to throw you out of your business. To stay competitive in business, you’ve to ensure 99.99% uptime to your customers.

A 99.99% uptime means a total of not more than 54.84 minutes of downtime in a year. As anything from a network issue to a bad hard drive can lead to a downtime, having an effective server monitoring service is vital to ensure this uptime. (more…)

3 mistakes to avoid in server performance monitoring

3 mistakes to avoid in server performance monitoring

A fast server with high uptime – that’s the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server.

To diagnose and resolve server incidents in no time, it is vital to have a server performance monitoring system in place. With an efficient monitoring service, you can prevent server attacks or outages that can be detrimental to your business. (more…)

Top 5 benefits you’d reap when you consider outsourcing technical support

Top 5 benefits you’d reap when you consider outsourcing technical support

Web hosts consider outsourcing technical support mainly for one reason – Cost savings. Yes, you can achieve around 85% cost savings by choosing a outsourced server support team over an inhouse one.

But, cost shouldn’t be the only factor that determines which outsourced server support company to choose. Industry experience, knowledge, certifications, SLA, etc. are the other parameters that you would help you choose the best in the industry. (more…)

5 key points to consider while choosing a server management company

5 key points to consider while choosing a server management company

Outsourcing tech support to a server management company helps web hosts to focus on the core business and at the same time, ensure excellent quality support to their customers.

Many web hosting providers now consider outsourcing or try a combination of inhouse and offsite teams to deliver ’round the clock’ support services to their customers at affordable costs.

But it would be a detrimental move if you choose the support provider only on the basis of pricing. If the support quality is poor or service is not reliable, it would land you in more trouble.  (more…)

5 must-know reasons why you should outsource customer support for your webhosting business

5 must-know reasons why you should outsource customer support for your webhosting business

As we all know, customers are the king in any business. In a competitive industry, having an upper hand in excellent customer support is therefore a must, to thrive in business.

For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay. Unresponsive or delayed or poor quality support can shoo away your valuable customers.

(more…)

3 prime ingredients that help us deliver web server support par excellence

3 prime ingredients that help us deliver web server support par excellence

Web servers plays an integral role in web hosting, as they help render lightning fast websites for online businesses. But improperly configured or inadequately maintained web servers can cause website downtime and loss.

In our role as Outsourced Tech Support for web hosts, we provide specialized web server support aimed at delivering high speed and highly secure web servers.

We’ve learned that speed and security are the pivotal aspects for a web server. Today, we’ll see the prime ingredients of our service that help us deliver outstanding web server support for our customers. (more…)

cPanel backup guide – A fool-proof backup policy to safeguard your cPanel/WHM server

cPanel backup guide – A fool-proof backup policy to safeguard your cPanel/WHM server

What all data should I backup? How often should I backup? How long should I keep the backup data? Where should I store the backup data?

These are some of the common questions web hosts have, while deciding on a cPanel backup management system. In our role as Outsourced Tech Support for web hosts, we relieve them off such worries and implement a fool-proof backup system for their servers. (more…)

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