Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket.
That’s why it’s important to determine and ensure an ideal average call handling time in your phone support services. Here, we’ll see how we do it, to achieve the right balance between customer delight and support expenses. (more…)
Should I outsource my phone support services or provide them inhouse? Almost all providers face this dilemma at some point in their business life-cycle.
The choice can vary from one web host to another based on their business requirements, and it is always possible to switch between the two options, when a need arises. (more…)
It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality.
When you choose a superior quality web hosting technical support for handling your support calls, you are indirectly investing in growing your business by creating delighted customers. (more…)
The term ‘White label’ was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That’s what you do in outsourced phone services too.
Expert technical expertise and excellent customer service tailored to your needs, at affordable pricing – that’s what a top-notch white label tech support service can help you accomplish.
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.
Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too.
But what if your services are not available when your customers need it? They’d soon leave you for your competitors, or share poor reviews about your hosting. That’s where Bobcares’ after hours phone services help web hosts.
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford?
Many web hosts who operate phone support services inhouse, end up burning their fingers due to the costs involved. Today, we’ll see the costs incurred to provide 24/7 phone support, and how we helped a web host provide cost-effective phone support services. (more…)
Many see cPanel multi server (aka cPanel cluster) as a way to prevent business downtime. The logic goes that even if one server fails, the other servers can keep websites and mail online. But, how true is that?
In our role as Hosting support specialists for web hosting companies, Bobcares engineers manage hundreds of cPanel servers. We setup and manage several cPanel cluster infrastructure as a part of this cPanel server management services.
What would you prefer more – A personalized customer service or a robotic one? It is the experience that customer gets out of your support, that determines whether he’d stick on to your business or leave.
No matter how advanced the technology is, customers still prefer a phone support with a human touch, over listening to automated recorded messages.
A fast server with high uptime – that’s the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server.
To diagnose and resolve server incidents in no time, it is vital to have a server performance monitoring system in place. With an efficient monitoring service, you can prevent server attacks or outages that can be detrimental to your business. (more…)