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Dedicated support - Remote administrator Blogs


How dedicated support staff helps you grow your business

How dedicated support staff helps you grow your business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

What is the cost of Web Hosting Tech Support?

Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.

But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.

For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)

Should you outsource customer support for your webhosting business?

No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.

Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.

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cPanel backup guide – A fool-proof backup policy to safeguard your cPanel/WHM server

cPanel backup guide – A fool-proof backup policy to safeguard your cPanel/WHM server

What all data should I backup? How often should I backup? How long should I keep the backup data? Where should I store the backup data?

These are some of the common questions web hosts have, while deciding on a cPanel backup management system. In our role as Outsourced Tech Support for web hosts, we relieve them off such worries and implement a fool-proof backup system for their servers. (more…)

cPanel IP block – How to resolve and prevent IP blocks in cPanel/WHM servers

Web hosts can never shun server security! Majority of them have setup firewalls such as CSF/LFD to protect their cPanel servers by blocking IP addresses of attackers or malicious users.

But we’ve seen many cases where these firewall settings are not proper, blocking even valid users who try to access their websites. Users then approach web hosts, complaining about site unavailability.

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Fixing ‘Last Attempt to Update cPanel & WHM was Blocked’ in CloudLinux with MySQL

Fixing ‘Last Attempt to Update cPanel & WHM was Blocked’ in CloudLinux with MySQL

You see a pop-up notification asking you to update your browser. What do you do? Update the software, ignore the alert or postpone it to a future date? If you tend to overlook such notifications, its time to reconsider.

Updates help to ensure that your software is secure. Server software such as cPanel offers auto-update feature to secure your server from vulnerability. But there are times this auto-update fails with a notification message ‘Last Attempt to Update cPanel & WHM was Blocked’ in WHM. This is a blocker!

A blocker is the main reason why cPanel & WHM update process fails. Blockers can be license errors, RPM database integrity errors, MySQL version incompatibility, low disk space, cPanel restrictions, etc. When faced with a blocker, the solution is to identify the type of the blocker and resolve it.

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How to resolve OnApp error “there aren’t enough resources”

How to resolve OnApp error “there aren’t enough resources”

Christmas is nearing! Most business sites expect a sudden surge in their sales during this time. A surge in the website traffic, calls for additional server resources.

Many business owners who use cloud systems, request an upgrade of their server resources to meet this demand. As part of our Outsourced Tech Support for web hosts, Bobcares helps cloud service providers handle such resource upgrade requests.

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Fixing OnApp error “onappstore onlineVDisk [] failed on frontend [] with error map”

Fixing OnApp error “onappstore onlineVDisk [] failed on frontend [] with error map”

A website suddenly goes offline. The server is un-responsive. A server reboot is attempted, but the server fails to come back online.

This is typical of the way a server crash would unfold. As a server management company, we’ve often seen such issues with dedicated servers, however, recently we’ve started seeing such issues in cloud systems as well. People tend to associate cloud systems with stability, but even cloud system hardware and software are susceptible to failures.

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High performance e-commerce website – How a Magento e-commerce website was optimized for less than 2 seconds load time

High performance e-commerce website – How a Magento e-commerce website was optimized for less than 2 seconds load time

The call came through our emergency support channel. A Magento e-commerce website was seeing an increase in bounce rates (87%) and a dip in conversion rates. Analytics tools correlated the increased bounce rates with high page load times.

A preliminary analysis showed that the website loaded at an average of 9 seconds, with a maximum of 12 seconds in some cases. This was true user experience killer. Studies show that 51% of online shoppers cite site slowness as the top reason for site abandonment, and sites that loaded within 2 seconds decreased the bounce rates to less than 50%.

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Burning in your new server : How server hardware load testing helps us improve data center infrastructure reliability

Burning in your new server : How server hardware load testing helps us improve data center infrastructure reliability

The data was conclusive. The servers orion-47, orion-50 and orion-52 needed RAM upgrades. In the past one month their RAM usage has mostly been above 85% and was showing an increasing trend. Swap usage has grown by more than 20% and it was resulting in higher I/O wait and thereby a slight tendency for high load.

These servers were part of a load balancing cluster that served a SaaS application in a data center managed by our Dedicated Linux Systems Administrators. The occasion was our weekly review of alert trends, and corrective actions needed to prevent a performance degradation. Regular analysis of alert trends allow us to predict future resource bottle necks, and prevent service deterioration.

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