Plesk is one of the commonly used control panels in web hosting servers. Bobcares engineers help web hosts provide a smooth hosting experience to their customers with our efficient Plesk server management services.
Anything from an undetected hardware error to a DOS attack can impact server uptime. So regular maintenance and monitoring of servers is vital to prevent a downtime that adversely affects the customer businesses hosted in them. (more…)
Top 6 best practices in Plesk server management was last modified: June 28th, 2018 by Reeshma Mathews
The call came through our emergency support channel. A Magento e-commerce website was seeing an increase in bounce rates (87%) and a dip in conversion rates. Analytics tools correlated the increased bounce rates with high page load times.
A preliminary analysis showed that the website loaded at an average of 9 seconds, with a maximum of 12 seconds in some cases. This was true user experience killer. Studies show that 51% of online shoppers cite site slowness as the top reason for site abandonment, and sites that loaded within 2 seconds decreased the bounce rates to less than 50%.
The data was conclusive. The servers orion-47, orion-50 and orion-52 needed RAM upgrades. In the past one month their RAM usage has mostly been above 85% and was showing an increasing trend. Swap usage has grown by more than 20% and it was resulting in higher I/O wait and thereby a slight tendency for high load.
These servers were part of a load balancing cluster that served a SaaS application in a data center managed by our Dedicated Linux Systems Administrators. The occasion was our weekly review of alert trends, and corrective actions needed to prevent a performance degradation. Regular analysis of alert trends allow us to predict future resource bottle necks, and prevent service deterioration.
It is unwelcome, it is tedious, but it is inevitable.
Every service provider dreads a hard disk crash, and the downtime it can lead to, but it is one eventuality that will happen sooner or later.
Today was one such day. A high priority alert notified our Dedicated Linux Server Administrators about a degraded RAID array in a data center we managed. Hard disk crashes are a P0 (highest priority) alert in our infrastructure management procedures, and initiates an emergency response.
The mood was upbeat. It was our weekly business review with a web host we support. Server improvements had resulted in zero service downtimes, and zero customer complaints on service reliability. It was time to figure out how to improve the infrastructure even further, and for that, we looked at the support requests.
Support requests give a gold mine of information on how customers are perceiving the service. Happy customers do not open trouble tickets. So, all support requests are a potential pointer to a system or process improvement. So, we started by looking at the top reasons for support tickets.
Reliable, scalable DNS – How DNS clustering and Centralized name servers resulted in fast, scalable and fault tolerant DNS service was last modified: July 9th, 2018 by Visakh S
Bobcares is a server management company that helps businesses deliver uninterrupted and secure online services. Our engineers manage close to 51,500 servers that include virtualized servers, cloud infrastructure, physical server clusters, and more.