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Shared Hosting Help Desk Support Blogs


What is Dedicated support (aka Dedicated service)?

Running a business isn’t easy. There are a hundred things you need to take care of. It includes billing, sales, marketing, tech support, store management, and more.

That is why many companies outsource at least a part of their business activities to an external company. (more…)

How to fix “508 Resource Limit Is Reached” error in CloudLinux + cPanel/WHM servers

How to fix “508 Resource Limit Is Reached” error in CloudLinux + cPanel/WHM servers

Almost every webmaster starts hosting their website using a shared hosting account. It is a very cost effective method, but sharing resources with other customers can sometimes lead to slow site speed. Over the years, several methods were invented to ensure fair share of resources for everyone in a shared hosting server. One such method is resource usage limitation. (more…)

3 ways to find the best outsourced support services

24/7 tech support is pretty much the standard in web hosting and allied industries.

Customers will need support at 3:00 am in the morning, on a Sunday, or even on New Years eve. (more…)

How to find the best Help Desk Support Company

24/7 support is pretty much a minimum requirement in web hosting and allied industries.

Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.

But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.

(more…)

How to stop spam in support tickets – A guide for web hosts

How to stop spam in support tickets – A guide for web hosts

Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.

A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.

Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)

What is the cost of Web Hosting Tech Support?

Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.

But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.

For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)

What is clustered hosting? How to set it up for your web hosting?

What is clustered hosting? How to set it up for your web hosting?

Clustered web hosting is the latest trend in hosting industry, where cluster of multiple servers have replaced a single dedicated server in hosting the web sites.

In our role as Outsourced Support Techs for web hosting companies, we configure and manage hundreds of servers by setting up clusters, and thus help reduce the impact of a downtime in the business.
(more…)

How to fix WHMCS error “Admin Email Notification Sending Failed”

How to fix WHMCS error “Admin Email Notification Sending Failed”

Managing the customer accounts and provisioning orders via hosting platforms such as WHMCS, is a key task that we perform in our role as Outsourced hosting support specialists for web hosts.

WHMCS sends notifications to users and admins in the server, in many scenarios such as new order intimation, account creation, support tickets, invoices, etc. (more…)

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Bobcares.com provides outsourced hosting support to web hosting companies. As part of our services, we regularly update applications and operating systems of web hosting servers to keep them secure.

When executing a control panel upgrade in some cPanel/WHM servers, an error regarding Deprecated MySQL databases is sent as a mail: (more…)

Fixing email error “435 Unable to authenticate at present” in cPanel, DirectAdmin, Ajenti and other Exim servers

Fixing email error “435 Unable to authenticate at present” in cPanel, DirectAdmin, Ajenti and other Exim servers

Bobcares.com provides outsourced hosting support to web hosts. As part of our services, we manage the tech support help desk of web hosts, and resolve issues posted by web hosting customers.

Many of our customers use Linux servers that run Exim as their mail server. Exim is usually present in web control panels such as Cpanel, DirectAdmin, Ajenti and more.

A common email error that we see in these servers is 435 Unable to authenticate at present. This is faced by email users when they try to send SMTP authenticated mail through the Exim server either through webmail (eg. Horde) or from an external mail service provider (Eg. Google’s Gmail). (more…)

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