Support Desk Management Blogs


Best technical support – Top 3 qualities of a great support team

Customers remember positive support experiences, talk about it and promote your brand through word-of-mouth. Turning each customer interaction into a positive experience requires a team with truly exceptional skill set.  (more…)

Best hosting support – 3 core qualities in techs that make the difference

What distinguishes the best hosting support? Is it technical expertise? Communication skills?

Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team.

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Should you outsource customer support for your webhosting business?

No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.

Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.

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24/7 hosting support – Here’s how you can stand out from the crowd

A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?

Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.

But this often creates more problems that it solves.

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How to achieve customer delight with white label help desk support

How to achieve customer delight with white label help desk support

Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean?

Customer delight is not about making them say a “Thanks”. It’s about creating a “wow” factor to the customer, with your service. With the help of an excellent white label help desk support, you can make it a part of your company culture.
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Live chat support – Do you really need it for your hosting business?

Live chat support – Do you really need it for your hosting business?

Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.

To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.

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What is clustered hosting? How to set it up for your web hosting?

What is clustered hosting? How to set it up for your web hosting?

Clustered web hosting is the latest trend in hosting industry, where cluster of multiple servers have replaced a single dedicated server in hosting the web sites.

In our role as Outsourced Support Techs for web hosting companies, we configure and manage hundreds of servers by setting up clusters, and thus help reduce the impact of a downtime in the business.
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How to fix WHMCS error “Admin Email Notification Sending Failed”

How to fix WHMCS error “Admin Email Notification Sending Failed”

Managing the customer accounts and provisioning orders via hosting platforms such as WHMCS, is a key task that we perform in our role as Outsourced hosting support specialists for web hosts.

WHMCS sends notifications to users and admins in the server, in many scenarios such as new order intimation, account creation, support tickets, invoices, etc. (more…)

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Bobcares.com provides outsourced hosting support to web hosting companies. As part of our services, we regularly update applications and operating systems of web hosting servers to keep them secure.

When executing a control panel upgrade in some cPanel/WHM servers, an error regarding Deprecated MySQL databases is sent as a mail: (more…)

What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support.

Today, we’ll take a look at what is L2 support, and what you should look for when hiring an L2 support team. (more…)

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