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Top 6 best practices in Plesk server management

Top 6 best practices in Plesk server management

Plesk is one of the commonly used control panels in web hosting servers. Bobcares engineers help web hosts provide a smooth hosting experience to their customers with our efficient Plesk server management services.

Anything from an undetected hardware error to a DOS attack can impact server uptime. So regular maintenance and monitoring of servers is vital to prevent a downtime that adversely affects the customer businesses hosted in them. (more…)

Top 8 best practices in cpanel server management

Top 8 best practices in cpanel server management

cPanel is one of the commonly used control panels in web hosting servers. For web hosts to provide a smooth hosting experience to their customers, an efficient cPanel server management system has to be in place.

Every server require regular maintenance and constant monitoring to prevent a sudden crash or a downtime that can adversely affect the customer businesses hosted in it. (more…)

How to fix 504 gateway timeout error in your websites

How to fix 504 gateway timeout error in your websites

In our role as website support specialists, we help website owners resolve all sorts of errors that affect their websites. Commonly encountered errors are related to the web server and the mail server.

One such web server error that occurs in high traffic servers, is the “HTTP Error 504 Gateway Timeout” error. Today, we’ll see what causes it and how to fix 504 gateway timeout error in websites. (more…)

Live chat support – Do you really need it for your hosting business?

Live chat support – Do you really need it for your hosting business?

Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.

To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.

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How dedicated support staff helps to uplift your hosting business

How dedicated support staff helps to uplift your hosting business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

Why you need live chat customer service to boost your sales

Why you need live chat customer service to boost your sales

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.

Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
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Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).

In support tickets, users often request disabling the cPanel firewall, but we advice against it.

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How fast VM provisioning help cloud providers boost their business

How fast VM provisioning help cloud providers boost their business

With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks.

For big cloud service providers who offer server virtualization solutions, VM provisioning tasks form an integral part of their order processing activities.  (more…)

Is your cPanel firewall causing frequent connection timeout issues for your customers?

Web hosts lose thousands of dollars to server attacks. Data loss and downtime badly affects hosting credibility. Securing web servers from attacks is crucial for business success.

In our role as Outsourced hosting support specialists for web hosts, ensuring fool-proof server security is a major task we do to protect servers from hacks.   (more…)

One click button to reboot VM via the WHMCS oVirt interface

One click button to reboot VM via the WHMCS oVirt interface

Web hosts are now rapidly moving on to virtualization solutions to provide cheap and easily scalable hosting services such as VPS hosting, to their customers.

In our role as Outsourced hosting specialists for web hosts, we help setup and maintain a suitable virtualization solutions for their hosting purposes. One of the popular open source systems we configure is oVirt.

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