In our role as Outsourced hosting support specialists for web hosts, we manage web servers with various control panels such as Plesk, cPanel, DirectAdmin, etc.
With our years of experience and expertise handling the various control panel related issues in servers. we’ve been able to resolve almost all errors in no time. (more…)
Clustered web hosting is the latest trend in hosting industry, where cluster of multiple servers have replaced a single dedicated server in hosting the web sites.
In our role as Outsourced Support Techs for web hosting companies, we configure and manage hundreds of servers by setting up clusters, and thus help reduce the impact of a downtime in the business.
Managing the customer accounts and provisioning orders via hosting platforms such as WHMCS, is a key task that we perform in our role as Outsourced hosting support specialists for web hosts.
WHMCS sends notifications to users and admins in the server, in many scenarios such as new order intimation, account creation, support tickets, invoices, etc. (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. Along with providing end-user tech support, we help web hosts troubleshoot errors in hosting systems such as Billing Software, Ticketing System, Control Panel, and more.
We’ve recently seen an error in ClientExec billing system where auto-provisioning of hosting accounts fails in Plesk servers. (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. As part of our services, we regularly update applications and operating systems of web hosting servers to keep them secure.
When executing a control panel upgrade in some cPanel/WHM servers, an error regarding Deprecated MySQL databases is sent as a mail: (more…)
Bobcares.com provides outsourced hosting support to web hosts. As part of our services, we manage the tech support help desk of web hosts, and resolve issues posted by web hosting customers.
Many of our customers use Linux servers that run Exim as their mail server. Exim is usually present in web control panels such as Cpanel, DirectAdmin, Ajenti and more.
A common email error that we see in these servers is 435 Unable to authenticate at present. This is faced by email users when they try to send SMTP authenticated mail through the Exim server either through webmail (eg. Horde) or from an external mail service provider (Eg. Google’s Gmail). (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. As part of our work, we help web hosting companies keep their servers upgraded and patched to the latest version.
In some cPanel/WHM and CentOS servers, we’ve faced the error Error: xz compression not available when performing a distribution upgrade. (more…)
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support.
Today, we’ll take a look at what is L2 support, and what you should look for when hiring an L2 support team. (more…)
In our role as outsourced hosting support specialists for web hosts, a major task that we perform is the hardening of server and other critical web hosting apps such as the billing portal to prevent hacking, malware infection and vulnerability exploits.
HostBill is emerging as a commonly used hosting automation tool for businesses. Since it handles sensitive customer data, securing it from exploits and attack is very vital.
Today, we’ll go through the top 6 security practices that helped us secure HostBill against any attack, in our customer servers. (more…)
As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market.
Multi-channel support is a must nowadays, to cater to customers of varying preferences. If you’re not yet offering it, or if your current support is not doing it right, its high time you hire a good outsourced chat support services.
Here, we’ll see the top 4 benefits your business can gain, when you outsource chat support to an expert customer service company. (more…)