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Bobcares Blog

Tried and tested solutions for your servers, from our outsourced support diaries.

Web Hosting


24/7 hosting support – 3 reasons why your web hosting business needs it

24/7 hosting support – 3 reasons why your web hosting business needs it

Do I really need to offer 24/7 hosting support to my customers? Can’t the tickets wait till business hours when my staff gets back to office?  – Web hosts often face this dilemma, especially during the initial business setup.

The best way to make a decision is by tracking the ticket flow trends. In our role as Outsourced web hosting Support for web hosts, ticket flow trend is a metric that we constantly monitor. (more…)

How dedicated support staff helps to uplift your hosting business

How dedicated support staff helps to uplift your hosting business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

Why you need live chat customer service to boost your sales

Why you need live chat customer service to boost your sales

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.

Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
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Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).

In support tickets, users often request disabling the cPanel firewall, but we advice against it.

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How fast VM provisioning help cloud providers boost their business

How fast VM provisioning help cloud providers boost their business

With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks.

For big cloud service providers who offer server virtualization solutions, VM provisioning tasks form an integral part of their order processing activities.  (more…)

Is your cPanel firewall causing frequent connection timeout issues for your customers?

Is your cPanel firewall causing frequent connection timeout issues for your customers?

Web hosts lose thousands of dollars to server attacks. Data loss and downtime badly affects hosting credibility. Securing web servers from attacks is crucial for business success.

In our role as Outsourced hosting support specialists for web hosts, ensuring fool-proof server security is a major task we do to protect servers from hacks.   (more…)

One click button to reboot VM via the WHMCS oVirt interface

One click button to reboot VM via the WHMCS oVirt interface

Web hosts are now rapidly moving on to virtualization solutions to provide cheap and easily scalable hosting services such as VPS hosting, to their customers.

In our role as Outsourced hosting specialists for web hosts, we help setup and maintain a suitable virtualization solutions for their hosting purposes. One of the popular open source systems we configure is oVirt.

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VM cluster setup for high availability hosting using WHMCS oVirt plugin

VM cluster setup for high availability hosting using WHMCS oVirt plugin

We live in a world where internet users cannot tolerate even a few minutes of downtime. When Google or Twitter gets inaccessible even for a few seconds, it creates a havoc in the online world.

The reason why many web hosts now move to cloud solutions is to ensure high availability and minimal down time for their hosting. In our role as Outsourced hosting specialists for web hosts, we help setup and maintain suitable high availability solutions for them.

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VM console access for easy administration of your oVirt Virtual machines from WHMCS

VM console access for easy administration of your oVirt Virtual machines from WHMCS

In our role as Outsourced hosting support specialists for web hosts, we help setup and maintain various virtualization solutions for hosting businesses.

oVirt is a commonly configured open source virtualization system for web hosts who want to take advantage of the benefits of virtualization in their hosting services.

In addition to the virtualization system, most webhosts also have a billing and account management portal such as WHMCS that help their customers manage their accounts. (more…)

Change VM guest OS in one click with the WHMCS oVirt module

Change VM guest OS in one click with the WHMCS oVirt module

In our role as Outsourced hosting support specialists for web hosts, we help setup and maintain virtualization solutions for hosting businesses. VMs are massively replacing dedicated servers for hosting purposes such as VPS hosting.

One such commonly configured open source virtualization system is the oVirt system from RedHat. Webhosts also have a billing and account management system such as WHMCS for their customers.

Though oVirt has its virtualization management interface that helps web hosts create and manage VMs, for security and ease of management, it is recommended to have a single interface to manage all these systems. (more…)

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