Here at Bobcares, we help Website owners, SaaS providers and Hosting companies run highly reliable web services.
One way we achieve that is by having server experts monitor production servers 24/7 and quickly resolving any issue that can affect uptime.
Recently, engineers at our 24×7 monitoring service noticed that a site hosted by our customer in a Docker server was offline. (more…)
24/7 tech support is pretty much the standard in web hosting and allied industries.
Customers will need support at 3:00 am in the morning, on a Sunday, or even on New Years eve. (more…)
24/7 support is pretty much a minimum requirement in web hosting and allied industries.
Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.
But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.
Spam mails are more than a mere nuisance for web hosts. When a server is being spammed, valid mails get lost or delayed indefinitely in the pool of spam mails.
Equally panicky situation is outbound spamming from your server. Your mail server IP can easily get blacklisted, causing email delivery failures for your customers.
Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.
A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.
Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)
Bobcares.com provides outsourced hosting support to web hosts. Part of our services involve hardening critical web hosting apps such as WHMCS to prevent hacking, malware infection and vulnerability exploits.
Over the past 10 years we’ve seen several WHMCS exploits that steal sensitive customer data, redirect payment accounts, and more. Today, we’ll go through the top 7 security practices that helped us secure WHMCS against all these attacks in our customer servers. (more…)
SSL certificates are costly. Or, used to be.
Now, website owners have a free, totally reliable option to setup HTTPS for their websites : Let’s Encrypt
Let’s Encrypt is a Certificate Authority that provides valid SSL certificates for free.
The downside is that, it can be a bit hard to setup – especially if you’re new to command lines.
In our role as Server administration specialists for server owners, website errors are a commonly encountered issue that we resolve for them.
‘503 service unavailable error’ is one such website error. Recently, we were contacted by a Docker hosting provider who was getting this error in his website.
Disk Quota Exceeded is a common error in Linux web hosting servers. Website owners see this error when they try to upload a file, send a mail or update a database. (more…)
Is your website fast enough? Majority visitors abandon sites that take over 3 seconds to load. Slow websites lead to business loss, and that’s when server owners get panicky.
Among the various web servers available, Apache still holds a major market share. In our server administration services, we often get requests from server owners who complain about Apache slowness. (more…)