Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data.
Web hosts who look out for ways to cut cost and run leaner, should focus on outsourcing help desk services to industry experts, who would help you take the apt business decision based on your help desk data.
Web hosts consider outsourcing technical support mainly for one reason – Cost savings. Yes, you can achieve around 85% cost savings by choosing a outsourced server support team over an inhouse one.
But, cost shouldn’t be the only factor that determines which outsourced server support company to choose. Industry experience, knowledge, certifications, SLA, etc. are the other parameters that you would help you choose the best in the industry. (more…)
Web servers plays an integral role in web hosting, as they help render lightning fast websites for online businesses. But improperly configured or inadequately maintained web servers can cause website downtime and loss.
In our role as Outsourced Tech Support for web hosts, we provide specialized web server support aimed at delivering high speed and highly secure web servers.
We’ve learned that speed and security are the pivotal aspects for a web server. Today, we’ll see the prime ingredients of our service that help us deliver outstanding web server support for our customers. (more…)
What all data should I backup? How often should I backup? How long should I keep the backup data? Where should I store the backup data?
These are some of the common questions web hosts have, while deciding on a cPanel backup management system. In our role as Outsourced Tech Support for web hosts, we relieve them off such worries and implement a fool-proof backup system for their servers. (more…)
FTP is a commonly used service by web users to transfer files, but it is inherently not secure. Stealing FTP login details is one of the most common ways by which websites are hacked.
It is easy for a hacker to sniff login details from an insecure network. In our role as Outsourced Tech Support services for web hosting companies, securing FTP server is a major task that we perform.
In our role as Outsourced Tech Support for web hosting companies, server health monitoring and maintenance is a routine activity we perform in our customers’ servers.
A common issue we notice during server monitoring is the server load intermittently going high, usually caused by Apache high CPU usage. As Apache is a commonly used web server, we give it top priority in our support services. (more…)
Incoming spam to their cPanel servers is a worrisome situation for web hosts. When mail queue gets filled up by spam, it will block valid email delivery, overload the server and cause nuisance to customers.
At Bobcares, we help businesses block spam and avoid mail server failures as a part of our Outsourced technical support services. Preventing outbound spamming is an equally important task for us, as inbound spam prevention. (more…)
At Bobcares, we often deal with account migrations for web hosts, in our role as Outsourced Tech Support engineers. A common concern users have during such migrations is a way to verify their websites before they go live.
Today, we’ll discuss about how to temporarily access websites in two ways – Using cPanel temporary URL and local DNS hosts file – and our recommendations regarding the two options. (more…)
SHA1 (Secure Hash Algorithm 1) is a popular cryptographic method used to secure eCommerce websites, backups, software updates, document signatures and more.
On 23 Feb 2017, Google announced that they were able to crack SHA1 by using a collision attack dubbed Shattered. This means any server that still uses SHA-1 are vulnerable to attacks. (more…)
Disk Quota Exceeded is a common error in Linux web hosting servers. Website owners see this error when they try to upload a file, send a mail or update a database. (more…)