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Bobcares Blog

Tried and tested solutions for your servers, from our outsourced support diaries.

Web Hosting


Fixing error “Access to API is disabled” in Plesk servers

Fixing error “Access to API is disabled” in Plesk servers

In our role as Outsourced hosting support specialists for web hosts, we manage web servers with various control panels such as Plesk, cPanel, DirectAdmin, etc.

With our years of experience and expertise handling the various control panel related issues in servers. we’ve been able to resolve almost all errors in no time. (more…)

What is clustered hosting? How to set it up for your web hosting?

What is clustered hosting? How to set it up for your web hosting?

Clustered web hosting is the latest trend in hosting industry, where cluster of multiple servers have replaced a single dedicated server in hosting the web sites.

In our role as Outsourced Support Techs for web hosting companies, we configure and manage hundreds of servers by setting up clusters, and thus help reduce the impact of a downtime in the business.
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How to fix WHMCS error “Admin Email Notification Sending Failed”

How to fix WHMCS error “Admin Email Notification Sending Failed”

Managing the customer accounts and provisioning orders via hosting platforms such as WHMCS, is a key task that we perform in our role as Outsourced hosting support specialists for web hosts.

WHMCS sends notifications to users and admins in the server, in many scenarios such as new order intimation, account creation, support tickets, invoices, etc. (more…)

Fixing ClientExec error “couldn’t insert domain in Plesk” during auto-provisioning

Fixing ClientExec error “couldn’t insert domain in Plesk” during auto-provisioning

Bobcares.com provides outsourced hosting support to web hosting companies. Along with providing end-user tech support, we help web hosts troubleshoot errors in hosting systems such as Billing Software, Ticketing System, Control Panel, and more.

We’ve recently seen an error in ClientExec billing system where auto-provisioning of hosting accounts fails in Plesk servers. (more…)

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Bobcares.com provides outsourced hosting support to web hosting companies. As part of our services, we regularly update applications and operating systems of web hosting servers to keep them secure.

When executing a control panel upgrade in some cPanel/WHM servers, an error regarding Deprecated MySQL databases is sent as a mail: (more…)

Fixing email error “435 Unable to authenticate at present” in cPanel, DirectAdmin, Ajenti and other Exim servers

Fixing email error “435 Unable to authenticate at present” in cPanel, DirectAdmin, Ajenti and other Exim servers

Bobcares.com provides outsourced hosting support to web hosts. As part of our services, we manage the tech support help desk of web hosts, and resolve issues posted by web hosting customers.

Many of our customers use Linux servers that run Exim as their mail server. Exim is usually present in web control panels such as Cpanel, DirectAdmin, Ajenti and more.

A common email error that we see in these servers is 435 Unable to authenticate at present. This is faced by email users when they try to send SMTP authenticated mail through the Exim server either through webmail (eg. Horde) or from an external mail service provider (Eg. Google’s Gmail). (more…)

How to fix “Error: xz compression not available” in CentOS and cPanel & WHM upgrade

How to fix “Error: xz compression not available” in CentOS and cPanel & WHM upgrade

Bobcares.com provides outsourced hosting support to web hosting companies. As part of our work, we help web hosting companies keep their servers upgraded and patched to the latest version.

In some cPanel/WHM and CentOS servers, we’ve faced the error Error: xz compression not available when performing a distribution upgrade. (more…)

What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support.

Today, we’ll take a look at what is L2 support, and what you should look for when hiring an L2 support team. (more…)

Top 6 security practices that helped us secure HostBill against any attack

Top 6 security practices that helped us secure HostBill against any attack

In our role as outsourced hosting support specialists for web hosts, a major task that we perform is the hardening of server and other critical web hosting apps such as the billing portal to prevent hacking, malware infection and vulnerability exploits.

HostBill is emerging as a commonly used hosting automation tool for businesses. Since it handles sensitive customer data, securing it from exploits and attack is very vital.

Today, we’ll go through the top 6 security practices that helped us secure HostBill against any attack, in our customer servers. (more…)

Top 4 benefits you gain when you outsource chat support 

Top 4 benefits you gain when you outsource chat support 

As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market.

Multi-channel support is a must nowadays, to cater to customers of varying preferences. If you’re not yet offering it, or if your current support is not doing it right, its high time you hire a good outsourced chat support services.

Here, we’ll see the top 4 benefits your business can gain, when you outsource chat support to an expert customer service company. (more…)

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