Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers.
And as part of our services, we also resolve technical support queries posted by hosting users on a daily basis.
Recently, we had the following query posted to us :
The user is facing disk space issues and is complaining that the restore option in cPanel doesn’t work. Can you look more closely at this and find out what’s going on?
At Bobcares, we often deal with account migrations for web hosts, in our role as Outsourced Tech Support engineers. A common concern users have during such migrations is a way to verify their websites before they go live.
Today, we’ll discuss about how to temporarily access websites in two ways – Using cPanel temporary URL and local DNS hosts file – and our recommendations regarding the two options. (more…)
Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data.
Web hosts who look out for ways to cut cost and run leaner, should focus on outsourcing help desk services to industry experts, who would help you take the apt business decision based on your help desk data.
These days, everyone expects sites to be super fast. For instance, Google’s LightHouse audit tool recommends that a page should load within 1.2 seconds.
Yes, 1.2 seconds sound steep, but what if your competitors heed that advice? They are likely to get better SEO ranks, and customer visits. (more…)
Hundreds of articles on the internet delve into the pros and cons of dedicated and cloud servers, but not many really come to the crux of the question. What is right for ME?
This question gets asked quite often to our server administrators, and we regularly help service providers choose between dedicated servers, private cloud and public cloud, depending on factors unique to their business.
Here we will discuss the most common factors that affect the choice of infrastructure.
In our role as Outsourced hosting support specialists for web hosts, we’ve been managing the servers with various control panels and for varying range of hosting businesses.
With the growing competition in the industry, a lot of factors determine your business success, the key parameter being ‘how happy your customers are, that they choose to stay with you’.
See how we help web hosting companies (more…)
Login failures are not new. It can happen due to wrong login details stored in the browser, use of expired login details, or extra space in username or password.
However, for a web interface, login failures can also mean hack attempts. So, online systems apply various security policies to keep users safe. (more…)
Dedicated Support Engineers at Bobcares manage thousands of WordPress sites of web designers, digital marketers, online publishers, web hosts and more.
In these sites, this error usually comes up after a recent migration:
Your PHP installation appears to be missing the MySQL extension which is required by WordPress.
Every business comes to a point when it must hire extra staff to support its growth.
Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.
Running a business isn’t easy. There are a hundred things you need to take care of. It includes billing, sales, marketing, tech support, store management, and more.
That is why many companies outsource at least a part of their business activities to an external company. (more…)