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How to stop spam in support tickets – A guide for web hosts

How to stop spam in support tickets – A guide for web hosts

Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.

A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.

Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)

7 proven ways to secure WHMCS from hackers, malware and vulnerabilities

7 proven ways to secure WHMCS from hackers, malware and vulnerabilities

Bobcares.com provides outsourced hosting support to web hosts. Part of our services involve hardening critical web hosting apps such as WHMCS to prevent hacking, malware infection and vulnerability exploits.

Over the past 10 years we’ve seen several WHMCS exploits that steal sensitive customer data, redirect payment accounts, and more. Today, we’ll go through the top 7 security practices that helped us secure WHMCS against all these attacks in our customer servers. (more…)

3 ways how phone support outsourcing improves customer retention

Customers need instant gratification. And the best way to provide it, is via phone.

But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your business.

(more…)

What is the cost of Web Hosting Tech Support?

Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.

But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.

For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)

Live chat support – Do you really need it for your hosting business?

Live chat support – Do you really need it for your hosting business?

Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.

To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.

(more…)

How dedicated support staff helps to uplift your hosting business

How dedicated support staff helps to uplift your hosting business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

Why you need live chat customer service to boost your sales

Why you need live chat customer service to boost your sales

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.

Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
(more…)

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).

In support tickets, users often request disabling the cPanel firewall, but we advice against it.

(more…)

How fast VM provisioning help cloud providers boost their business

How fast VM provisioning help cloud providers boost their business

With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks.

For big cloud service providers who offer server virtualization solutions, VM provisioning tasks form an integral part of their order processing activities.  (more…)

One click button to reboot VM via the WHMCS oVirt interface

One click button to reboot VM via the WHMCS oVirt interface

Web hosts are now rapidly moving on to virtualization solutions to provide cheap and easily scalable hosting services such as VPS hosting, to their customers.

In our role as Outsourced hosting specialists for web hosts, we help setup and maintain a suitable virtualization solutions for their hosting purposes. One of the popular open source systems we configure is oVirt.

(more…)

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