Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data.
Web hosts who look out for ways to cut cost and run leaner, should focus on outsourcing help desk services to industry experts, who would help you take the apt business decision based on your help desk data.
Hundreds of articles on the internet delve into the pros and cons of dedicated and cloud servers, but not many really come to the crux of the question. What is right for ME?
This question gets asked quite often to our server administrators, and we regularly help service providers choose between dedicated servers, private cloud and public cloud, depending on factors unique to their business.
Here we will discuss the most common factors that affect the choice of infrastructure.
In our role as Outsourced hosting support specialists for web hosts, we’ve been managing the servers with various control panels and for varying range of hosting businesses.
With the growing competition in the industry, a lot of factors determine your business success, the key parameter being ‘how happy your customers are, that they choose to stay with you’.
See how we help web hosting companies (more…)
Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.
A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.
Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)
Bobcares.com provides outsourced hosting support to web hosts. Part of our services involve hardening critical web hosting apps such as WHMCS to prevent hacking, malware infection and vulnerability exploits.
Over the past 10 years we’ve seen several WHMCS exploits that steal sensitive customer data, redirect payment accounts, and more. Today, we’ll go through the top 7 security practices that helped us secure WHMCS against all these attacks in our customer servers. (more…)
Customers need instant gratification. And the best way to provide it, is via phone.
But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your business.
Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.
But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.
For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)
Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.
To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.
Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.
Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).
In support tickets, users often request disabling the cPanel firewall, but we advice against it.