Case Study : How a UK web host turned brickbats into bouquets using 24/7 support and preventive server maintenance
Happy customers remain loyal, and even bring in more business. However, it’s easier said than done.
Many web hosts find it difficult to cut down customer complaints. From pesky server issues to delayed support responses, a lot of things can lead to poor customer reviews, and thereby bad publicity.
A UK web host faced a similar issue in 2013, and Bobcares helped them reverse the trend with just TWO changes to their support strategy.