A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?
Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.
But this often creates more problems that it solves.
24/7 tech support is now a standard feature offered by all web hosting providers. But some companies do it better than others, and turn it into a way to attract more customers.
So, how do the winners do it? They make fewer mistakes than others, and focus on a few key areas that make the maximum impact in delivering 24/7 tech support.
Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.
Are you a web host? Are you struggling to figure out a balance between quality support and costs involved? Are you losing out on your client base gradually instead of witnessing a peak growth?
Don’t worry, it is possible to provide top-quality support to your customers at affordable pricing, with the help of an excellent outsourced tech support company. (more…)