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24/7 support

Customer support outsourcing – What goes wrong & how to avoid it

When you need to focus on your business, whether it is to establish a new one, or scale it up, outsourcing is a great option. You get professionals to deliver great support to your customers, while you spend time on issues that absolutely need your attention.

But all that works only if your support partner is capable of delivering a totally hands-off support operation.

How do you choose the right support partner? One way is to look at what CAN go wrong while outsourcing, and checking if your support company is equipped to prevent it. (more…)

24 hour tech support – Web host’s guide on how to do it right

24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves.

The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company.

Today’s post is about the common mistakes in delivering 24/7 support, and how the winners get it right.


Best hosting support – 3 core qualities in techs that make the difference

What distinguishes the best hosting support? Is it technical expertise? Communication skills?

Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team.


Top 3 benefits of choosing a good web hosting technical support team

It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality.

When you choose a superior quality web hosting technical support for handling your support calls, you are indirectly investing in growing your business by creating delighted customers. (more…)

24/7 tech support in web hosting – Common pitfalls & how we avoid them

24/7 tech support is now a standard feature offered by all web hosting providers. But some companies do it better than others, and turn it into a way to attract more customers.

So, how do the winners do it? They make fewer mistakes than others, and focus on a few key areas that make the maximum impact in delivering 24/7 tech support.

Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.


5 ways how white label tech support can help your hosting business gain its momentum

The term ‘White label’ was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That’s what you do in outsourced phone services too.

Expert technical expertise and excellent customer service tailored to your needs, at affordable pricing – that’s what a top-notch white label tech support service can help you accomplish.


Should you outsource customer support for your webhosting business?

No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.

Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.


How our after hours phone service helped a webhost retain his customers

It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too.

But what if your services are not available when your customers need it? They’d soon leave you for your competitors, or share poor reviews about your hosting. That’s where Bobcares’ after hours phone services help web hosts.

24/7 hosting support – Here’s how you can stand out from the crowd

A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?

Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.

But this often creates more problems that it solves.


3 quality parameters to get the best out of your help desk support specialists

3 quality parameters to get the best out of your help desk support specialists

Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system.

But installing a help desk alone, won’t guarantee you customer retention. With the help of expert help desk support specialists, you need to utilize this data mine to boost your customer delight. (more…)

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