by Manu Menon | Mar 5, 2024 | Latest, Outsourced Support
When you outsource customer service, means you are entrusting your customer care to an external agent. They will have the potential to substantially reduce overhead costs, resulting in savings of both money and resources and often alleviating a significant amount of...
by Manu Menon | Nov 19, 2022 | Latest, Server Management
Chatbots vs Human support is a modern era business topic. Through this article, let us look at a complete note on chatbots. We will also look at how chatbots can affect your business down. What is a chatbot and are they useful? A chatbot, at its most basic, is a...
by Manu Menon | Jun 9, 2022 | Latest
For any business, efficient customer or client management is essential to survive in the market. Establishing proper customer support and communication contributes to customer satisfaction. So, customer support over chat, tickets, and the phone is vital for any...
by Reeshma Mathews | Oct 10, 2017 | Technical Support
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay. Delayed or poor quality support can shoo away...
by Hamish Oscar Lawrence | Aug 26, 2017 | Technical Support
Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show. To instil confidence in potential customers about your business, an...
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