No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.
Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.
Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.
To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.
As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market.
Multi-channel support is a must nowadays, to cater to customers of varying preferences. If you’re not yet offering it, or if your current support is not doing it right, its high time you hire a good outsourced chat support services.
Here, we’ll see the top 4 benefits your business can gain, when you outsource chat support to an expert customer service company. (more…)
Top 4 benefits you gain when you outsource chat support was last modified: October 25th, 2017 by Reeshma Mathews
Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation.
Urgency of the support request, convenience of the customers and availability of the channel also determines the support channel they wish to use. That’s why its important for web hosts to provide multi-channel support services. (more…)
3 salient features that help us deliver outstanding multi-channel support for web hosts was last modified: July 12th, 2018 by Reeshma Mathews
Bobcares introduces its Live Chat support package this December. This white labeled chat support option, allows you to provide your customers with real-time responses to any queries they may have. This Christmas, Bobcares is also offering a 30% discount on the setup fees for its popular Proactive Server Mangement package.
Bobcares’ specials for December was last modified: March 31st, 2018 by admin
Bobcares is a server management company that helps businesses deliver uninterrupted and secure online services. Our engineers manage close to 51,500 servers that include virtualized servers, cloud infrastructure, physical server clusters, and more.