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Should you outsource customer support for your webhosting business?

No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.

Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.

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Live chat support – Do you really need it for your hosting business?

Live chat support – Do you really need it for your hosting business?

Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.

To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.

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Why you need live chat customer service to boost your sales

Why you need live chat customer service to boost your sales

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.

Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
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Top 4 benefits you gain when you outsource chat support 

Top 4 benefits you gain when you outsource chat support 

As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market.

Multi-channel support is a must nowadays, to cater to customers of varying preferences. If you’re not yet offering it, or if your current support is not doing it right, its high time you hire a good outsourced chat support services.

Here, we’ll see the top 4 benefits your business can gain, when you outsource chat support to an expert customer service company. (more…)

3 salient features that help us deliver outstanding multi-channel support for web hosts

3 salient features that help us deliver outstanding multi-channel support for web hosts

Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation.

Urgency of the support request, convenience of the customers and availability of the channel also determines the support channel they wish to use. That’s why its important for web hosts to provide multi-channel support services. (more…)

Top 5 reasons to use Live Chat for customer support

Top 5 reasons to use Live Chat for customer support

Suppose your server is down. What would you do? Would you rather email the support team and keep checking your mails or contact their live chat for instant updates?

Surveys show that customers prefer live chat over other phone or email. Here we’ll see the 5 major benefits of live chat for customer support in web hosting companies.

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Bobcares’ specials for December

Bobcares introduces its Live Chat support package this December. This white labeled chat support option, allows you to provide your customers with real-time responses to any queries they may have. This Christmas, Bobcares is also offering a 30% discount on the setup fees for its popular Proactive Server Mangement package.

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