Customers need instant gratification. And the best way to provide it, is via phone.
But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your business.
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford?
Many web hosts who operate phone support services inhouse, end up burning their fingers due to the costs involved. Today, we’ll see the costs incurred to provide 24/7 phone support, and how we helped a web host provide cost-effective phone support services. (more…)