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cpanel support


WHM IP address missing? Here’s how to fix it

Many VPS or Dedicated server hosting companies now provide cPanel & WHM as their default server administration tool.

cPanel works well for most routine administration, however users come across bugs once in a while.

One such issue is websites not loading even after an account is created. (more…)

The domain already exists in the Apache configuration : Causes and Fix

Billing automation tools like “WHMCS” help Web Hosts to create and edit accounts in a jiffy.

But things like high server load, database connection errors etc. can cause WHMCS to fail which results in partial creation or removal of domains.

And such partial entries on the server can cause domain recreation to fail with the error :

“The domain “abc.com” already exists in the Apache configuration.” (more…)

What is “Optimize Website” in cPanel? Is it enough?

Websites that load in 2 seconds are the new norm in SEO.

Google’s website auditor marks 1.2 seconds [1] as the ideal speed score, and it won’t be long before all business sites fall in line.

That brings us to the question : How do you improve your site speed? (more…)

How to fix “550-previous (cached) callout verification failure” email error

Spammers have made life difficult for us all.

These days even legitimate mails get snagged in the vast array of anti-spam defenses deployed by companies.

One such commonly misclassified anti-spam bounce is:

user2@recipient.com
SMTP error from remote mail server after RCPT TO:<user2@recipient.com>:
host mx.sender.com [x.x.x.x]: 550-Verification failed for <user1@sender.com>
550-Previous (cached) callout verification failure
550 Sender verify failed

(more…)

PHP mail function not working in cPanel – Causes and Fixes

PHP applications like WordPress, Joomla etc. send mail using a PHP feature (aka function) called “mail()”.

Hackers largely exploit the PHP mail function for spamming.

No wonder, Webhosting companies disable PHP mail function on the server as a rule of thumb.

This causes mail from applications like wordpress to fail with the following error.

(more…)

2 causes for “550 REJECTED – Bad HELO – Host impersonating [DOMAIN]” & how to fix it

Mail errors. They hit you at your most vulnerable, and make you want to smash your laptop.

We know. Because we help website owners resolve email errors and other technical issues as part of our Outsourced Hosting Support services for web hosting providers.

Hosting users frustrated with cryptic email errors would submit a support request, and we’ll fix it for them in a few minutes.

Here’s an email bounce error we fixed recently in a Linux cPanel/WHM server: (more…)

cPanel Nginx support – The why, what and how

Let’s clear one thing right away – cPanel doesn’t support Nginx.

But, there are ways to make cPanel work with Nginx and thereby improve server performance.

We’ll get to that in a bit. In the meantime, if you need urgent assistance with Apache load or performance issues, click here to talk to our cPanel experts. (more…)