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Help Desk Support


FileZilla etimedout error : Causes and Fixes

Web hosts give their customers FTP access to easily upload website content, images etc. to the server.

But the downside of FTP is that it is vulnerable to brute force attacks (where hackers try logging in with thousands of password combinations, and FTP allows access).

To prevent this, most Web Hosts secure their FTP servers with measures such as blocking unknown incoming FTP connections, allowing FTP only on predefined server ports etc.

However, these restrictions can cause FileZilla Etimedout errors even for a legitimate FTP user. (more…)

How to fix “406 not acceptable” WordPress error

WordPress is the most popular website platform (32% of the internet on the last count), precisely because it is easy to manage.

But at times, due to certain web server restrictions, an attempt to update the site can result in the “406 Not acceptable error”.

And when website owners do not have a clue on why this error happens, they hit the panic button. (more…)

How to fix “550 email blocked” email error

Here at Bobcares.com, our Hosting Support Engineers maintain and support servers of web hosts, digital marketers and other online businesses.

550 Email blocked is an email bounce error that we usually see in Shared servers, VPS servers and Cloud Instances.

Here’s a typical bounce message: (more…)

Best technical support – Top 3 qualities of a great support team

Customers remember positive support experiences, talk about it and promote your brand through word-of-mouth. Turning each customer interaction into a positive experience requires a team with truly exceptional skill set.  (more…)

Outsourcing help desk support? Use SMART metrics to measure support quality

Outsourcing help desk support? Use SMART metrics to measure support quality

Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data.

Web hosts who look out for ways to cut cost and run leaner, should focus on outsourcing help desk services to industry experts, who would help you take the apt business decision based on your help desk data.

(more…)

How to fix OnApp error “Access Denied as your IP is not white-listed”

How to fix OnApp error “Access Denied as your IP is not white-listed”

Login failures are not new. It can happen due to wrong login details stored in the browser, use of expired login details, or extra space in username or password.

However, for a web interface, login failures can also mean hack attempts. So, online systems apply various security policies to keep users safe. (more…)

Dedicated vs Shared support services – What should you choose and why

Every business comes to a point when it must hire extra staff to support its growth.

Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.

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How to find the best Help Desk Support Company

24/7 support is pretty much a minimum requirement in web hosting and allied industries.

Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.

But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.

(more…)

How to stop spam in support tickets – A guide for web hosts

How to stop spam in support tickets – A guide for web hosts

Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.

A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.

Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)

How to achieve customer delight with white label help desk support

How to achieve customer delight with white label help desk support

Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean?

Customer delight is not about making them say a “Thanks”. It’s about creating a “wow” factor to the customer, with your service. With the help of an excellent white label help desk support, you can make it a part of your company culture.
(more…)