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Help Desk Support


Best technical support – Top 3 qualities of a great support team

Customers remember positive support experiences, talk about it and promote your brand through word-of-mouth. Turning each customer interaction into a positive experience requires a team with truly exceptional skill set.  (more…)

Outsourcing help desk support? Use SMART metrics to measure support quality

Outsourcing help desk support? Use SMART metrics to measure support quality

Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data.

Web hosts who look out for ways to cut cost and run leaner, should focus on outsourcing help desk services to industry experts, who would help you take the apt business decision based on your help desk data.

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How to fix OnApp error “Access Denied as your IP is not white-listed”

How to fix OnApp error “Access Denied as your IP is not white-listed”

Login failures are not new. It can happen due to wrong login details stored in the browser, use of expired login details, or extra space in username or password.

However, for a web interface, login failures can also mean hack attempts. So, online systems apply various security policies to keep users safe. (more…)

Dedicated vs Shared support services – What should you choose and why

Every business comes to a point when it must hire extra staff to support its growth.

Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.

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How to find the best Help Desk Support Company

24/7 support is pretty much a minimum requirement in web hosting and allied industries.

Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.

But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.

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How to stop spam in support tickets – A guide for web hosts

How to stop spam in support tickets – A guide for web hosts

Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible.

A common issue reported by some of these web hosts is constant spam in their ticketing system. It robs the support team of valuable productive time, and frankly, is a nuisance.

Today, we’ll take a look at the top 5 solutions we implement to prevent spam in support tickets. (more…)

How to achieve customer delight with white label help desk support

How to achieve customer delight with white label help desk support

Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean?

Customer delight is not about making them say a “Thanks”. It’s about creating a “wow” factor to the customer, with your service. With the help of an excellent white label help desk support, you can make it a part of your company culture.
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24/7 hosting support – Here’s how you can stand out from the crowd

A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?

Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.

But this often creates more problems that it solves.

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Cloud like capabilities in Managed Services – How support was rapidly scaled up in response to heart bleed bug

Cloud like capabilities in Managed Services – How support was rapidly scaled up in response to heart bleed bug

Its a fine week end, and internal training sessions are on in full swing, here at Bobcares head quarters. Today’s hot topic is cloud server administration.

The trainer today drew an interesting parallel between a cloud server and Bobcares managed services. He explained how both cloud and Bobcares have the ability to effortlessly scale up their capabilities in response to a sudden spike in requirements. (more…)