by Reeshma Mathews | Aug 9, 2018 | Magento, Server Management, Technical Support
Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data. Web hosts who look out for ways to cut cost and run leaner, should focus on...
by Visakh S | Jul 19, 2018 | OnApp, Server Administration, Technical Support
Login failures are not new. It can happen due to wrong login details stored in the browser, use of expired login details, or extra space in username or password. However, for a web interface, login failures can also mean hack attempts. So, online systems apply various...
by Visakh S | Jul 7, 2018 | Technical Support
Every business comes to a point when it must hire extra staff to support its growth. Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more. There are two popular models of working for...
by Visakh S | Apr 13, 2018 | Server Management
24/7 support is pretty much a minimum requirement in web hosting and allied industries. Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night. But of course, you need your time off, and that’s why it is important to...
by Visakh S | Apr 7, 2018 | Server Administration
Bobcares.com provides outsourced hosting support to web hosts. Many of our customers prefer to use Help Desk as the primary support channel, and often seek our assistance in configuring it the best way possible. A common issue reported by some of these web hosts is...
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