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What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support.

Today, we’ll take a look at what is L2 support, and what you should look for when hiring an L2 support team. (more…)