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How outsourced customer support improves customer retention in your hosting business

How outsourced customer support improves customer retention in your hosting business

“Please close this issue and pat yourself on the head, next time we will just come straight to you guys. You guys are life savers. Next time I’m in town I would like to kiss the man or woman who fixed this issue. Can i send you a fruit basket or something?”

The above is a thanks reply one of our staff got after fixing an issue. While handling the outsourced customer support for web hosting companies of different sizes, our main focus is to create such delighted customers.
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Why you need live chat customer service to boost your sales

Why you need live chat customer service to boost your sales

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.

Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
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Top 5 reasons to use Live Chat for customer support

Top 5 reasons to use Live Chat for customer support

Suppose your server is down. What would you do? Would you rather email the support team and keep checking your mails or contact their live chat for instant updates?

Surveys show that customers prefer live chat over other phone or email. Here we’ll see the 5 major benefits of live chat for customer support in web hosting companies.

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Bobcares’ specials for December

Bobcares introduces its Live Chat support package this December. This white labeled chat support option, allows you to provide your customers with real-time responses to any queries they may have. This Christmas, Bobcares is also offering a 30% discount on the setup fees for its popular Proactive Server Mangement package.

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Want to know more about plans from Bobcares?

Bobcares sales agents now available on live chat!

Bobcares has now launched a live chat facility to answer sales queries. Want to know more about a Bobcares plan? Want to customize a plan to meet specific requirements? Go to bobcares.com and click on the “Live Chat” link at the top right corner of the page. A sales representative will be there to help. The sales team will be available via live chat from 9am to 5pm EDT, Mon- Fri. The “Live Chat” link will only be visible when a sales representative is available.