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multi-channel support


3 salient features that help us deliver outstanding multi-channel support for web hosts

3 salient features that help us deliver outstanding multi-channel support for web hosts

Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation.

Urgency of the support request, convenience of the customers and availability of the channel also determines the support channel they wish to use. That’s why its important for web hosts to provide multi-channel support services. (more…)