Customers need instant gratification. And the best way to provide it, is via phone.
But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your business.
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off.
The success of a phone support depends on how soon the customers can connect to the support. Here, we’ll see what leads to long waiting times in phone support and how we tackle it.