Often web hosts get contacted by account owners who are unable to send or receive emails via Outlook. The error message they see in their Outlook would be:
Task 'email@example.com - Sending' reported error (0x80042109) : "Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP)."
In our role as Website Support for web hosting companies, this is a concern we quickly resolve for users who have email accounts hosted in the customers’ servers. (more…)
‘451 Temporary local problem‘ is one of the most commonly reported email errors in web hosting servers.
Our Dedicated Support Engineers provide tech support & server management for many hosting companies, and we’ve seen several variants of this error. A typical error looks like this: (more…)
SMTP error from remote mail server after RCPT TO:<firstname.lastname@example.org>: host domain.com [xx.xx.xx.xx]:
550-Please turn on SMTP Authentication in your mail client.
550-(mail.server.net) [xxx.xxx.xxx.xxx]:36825 is not permitted to relay through
550 this server without authentication.
All popular mail servers have SMTP authentication enabled for security protection. Mail accounts using those servers need to authenticate first, before trying to send mails.
At times, users can try to send mails from their mail clients without enabling authentication. ‘550-Please turn on SMTP Authentication’ is a commonly reported error when users try to send mails without authenticating.
At Bobcares website support services, this is a common error we see in cPanel/WHM shared hosting servers. We’ve seen that strict anti-spam rules or lack of SMTP authentication usually cause this error.
The mail user reports the error:
Task email@example.com – Sending reported error (0x800CCC78): ‘Cannot send the
message. Verify the email address in your account properties. The server
responded: 550 Access denied – Invalid HELO name (See RFC2821 220.127.116.11)
Corresponding entry in Exim logs say:
2014-09-24 07:06:31 H=isp-ip-dom.net [xxx.xxx.xxx.xxx] rejected MAIL
<firstname.lastname@example.org>: Access denied - Invalid HELO name (See RFC2821 18.104.22.168) (more…)
Customers who use Outlook to access email accounts hosted on cPanel/WHM email servers sometimes report the error 503 Valid RCPT command must precede DATA when trying to send their mails.
This is often reported for servers in which SMTP authentication is enabled. (more…)
Occasionally Odin Plesk customers report inability to send or receive emails reporting the following Outlook errors:
The host 'mail.domain.com' could not be found. Please verify that you have entered the server name correctly. Account: 'username', Server: 'mail.domain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D.
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Test mail', Account: 'mail.mydomain.net', Server: 'mail.mydomain.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
One of the common category of mail issues are those that result from failed client-server connection. Here we’ll go through the reasons why this error is returned in cPanel servers, how to identify the issues, and how to resolve them. (more…)
Task ‘email@example.com – Sending’ reported error (0x80042109) : ‘Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’
If you are a cPanel/WHM web host, this would be a common error reported by your customers who use Outlook.
A one-size-fit-all solution is not possible for this error as the issue might be in the PC/Laptop, at the ISP or even at your server.
Help desk support services at Bobcares engage each web master on a step-by-step trouble shooting process, which determines exactly where the issue is, and solves the specific issue that caused the error. Here’s a quick run down on the various issues that can cause Outlook error 0x80042109. (more…)