by Manu Menon | Dec 9, 2022 | Latest, Outsourced Support
IT Support Outsourcing can be the best option for your business. There are certain factors and points that we have to consider before moving ahead. You have to learn all of the sides of outsourcing before setting it up for your customer IT support. An introduction to...
by Manu Menon | Nov 26, 2022 | Latest, Outsourced Support
Personalized customer services are gaining more and more space in the outsourcing world. Personalization allows you to obtain data driven views into their likings. It will also give info on their purpose in order to provide them with better experiences. Through this...
by Nikhath K | Sep 23, 2022 | Latest, Outsourced Support
Curious about the different outsourced benefits for small businesses & enterprises? To learn more, keep reading. Outsourcing has enabled small businesses across the globe to achieve their goals sooner rather than later. Effective outsourcing has the power to help...
by Arya MA | May 17, 2021 | Latest, Server Management
FCR or first contact resolution, one of the most important IT support metrics has a vital role in improving customer satisfaction. First contact resolution includes the percentage of incoming service requests resolved during the first interaction with the customer,...
by Reeshma Mathews | Aug 9, 2018 | Magento, Server Management, Technical Support
Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data. Web hosts who look out for ways to cut cost and run leaner, should focus on...
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