by Nikhath K | Oct 23, 2022 | Latest, Outsourced Support
Are you new to the world of KPIs used in the outsourcing industry? Get ready for an in-depth look at the FCR KPI. First Contact Resolution Time or FCR is one of the most used KPIs by businesses and organizations worldwide to monitor customer satisfaction. Continue...
by Nikhath K | Oct 22, 2022 | Latest, Outsourced Support
Are you new to the world of key performance indicators used in the outsourcing industry? This article offers you an in-depth look at the NPS KPI. Net Promoter Score Time or NPS is a key metric used by businesses across the globe to monitor customer satisfaction and...
by Nikhath K | Oct 16, 2022 | Latest, Outsourced Support
Are you new to the world of KPIs used in the outsourcing industry? This article will give you an in-depth look at the FRT KPI. Fast Response Time or FRT is one of the most used KPIs by businesses across the globe to monitor customer satisfaction. Continue reading to...
by Nikhath K | Oct 8, 2022 | Latest, Outsourced Support
Outsourcing live chat support agents play a critical role in offering stellar customer support. Businesses across the world are open to outsourcing after learning about the various benefits it provides. In fact, many successful businesses are able to increase their...
by Nikhath K | Oct 7, 2022 | Latest, Outsourced Support
Here is a handy guide to outsource live chat support services. Outsourcing has become a crucial component of business strategy in today’s competitive market. End-user support plays a critical role in strengthening customer relationships. In fact, businesses...
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