Web hosting is a ruthlessly competitive business. Web hosts trip over each other to match and surpass hosting features offered by competitors. And a core feature that everyone offers, but only a few get right is – 24/7/365 hosting tech support.
Many companies battle wave upon wave of customer complaints due to operational or quality issues in delivering 24/7 support.
Here at Bobcares, we help web hosts fix and streamline their tech support process. We’ve been doing this for the past 15+ years, and today we’ll see the most common mistakes web hosts make in delivering 24/7/365 hosting tech support, and how we help them fix it.
Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers. Part of our services involve resolving technical support queries posted by hosting users.
A common support query posted by end users is – Emails bouncing with the error “550 MailBox quota exceeded“. (more…)
Cloud hosting is here to stay.
The cloud-enabled SaaS, PaaS and IaaS keep growing year on year (13.38% as per Gartner 1). (more…)
Every business comes to a point when it must hire extra staff to support its growth.
Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.
24/7 support is pretty much a minimum requirement in web hosting and allied industries.
Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.
But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.
Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.