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outsourcing technical support


Outsourcing technical support : Advantages and Disadvantages

Running a business can be immensely rewarding.

But it can also be immensely exhausing, especially in an industry like Web Hosting or Digital Marketing.

Customers would call you right in the middle of a family dinner, or servers would go down while you are travelling.

There’s always a time in each web host’s life, when they decide, “Enough is enough. I must get someone to take care of all this.

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Tech support process outsourcing : How to choose the right support provider

Outsourcing your tech support can be scary. You want your servers and customers to get the best support, but you don’t have direct control over how the support is delivered on a daily basis.

That is why it is important to choose a support provider whom you can trust to deliver support better than yourself. But, how do you find a trustworthy support partner? (more…)