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How Bobcares outsourced customer support helps companies build customer loyalty and accelerate growth

How Bobcares outsourced customer support helps companies build customer loyalty and accelerate growth

“I still remember the day I got my 10th customer. I felt I was on the moon. I still know each of my first customers in person.”
– Tim Brooks*
(A UK based web host)

In the year 2000, Tim was one among the many start-up web hosts affected by the dot-com bubble burst. Years later, after his company became one of the leading web hosting providers in the UK, he recounted the elation he felt when he got his 10th and then the 100th customer. The going was tough, getting each customer was a struggle, and each customer was precious. (more…)

Outsourcing customer service – What you should expect from your service provider

Outsourcing customer service – What you should expect from your service provider

As the old adage goes, it’s you should work ON your business, not IN it. If the time you spend maintaining your business is greater than time spent in marketing and innovation, it’s time for you to consider outsourcing.

Customer service can be one of the most time consuming, yet vital part of your business. By outsourcing your support process, you can focus on growing your business. (more…)

Strategic Outsourcing or Partnerships

Reduce Overheads, Mobilize/Free-Up Resources, Avoid/Reduce capital expenditure, Improve Efficiency, Improve Speed of Service, Get access to Specialized Skills, Avoid the cost of Chasing Technology etcetera etcetera...

Wait, this is not a promo of a brand or company. I am just selling an idea…”spread your wings and fly higher… with Strategic Outsourcing“.

Have you spent days with a management or technical aspect, that is slowing you down? Has it occurred to you that a prospective partner somewhere, might already have a ready solution available!!

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Reducing Support costs with Bobcares – a Business plan comparison for Web Hosts

Reducing Support costs with Bobcares – a Business plan comparison for Web Hosts

If you were to glance through any Web Hosting Business plan, you’ll notice a prominent operational expense for Technical Support. Staff cost is usually the Number One operational expense for a Web host, which is followed by Server purchases and Bandwidth.

Why? This is because any decent Web Host provides 24×7 technical support to customers, via email and phone. A good Web Host needs to have someone with server administration skills to conduct preventive maintenance practices periodically, such as upgrades, security updates, installs and migrations.

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Leaner Technical Support for Web Hosts – How you can save costs in a bad economy


There seems to be no end to the bad news trickling in. From Wall street bailouts, Home foreclosures, poor spending by consumers during the holiday season and now – the downturn in the auto industry. The poor economy seems to have touched everyone, Web Hosts included.

Besides dealing with poor sales, Web Hosts are also hit with reduced monthly income from customers who decide to either downgrade their plans or cut spending on extra features. Web Hostng is a recurring income business. When a customer leaves, the impact is felt on the monthly income immediately.

What can Web Hosts do in such a scenario? Most web hosts look for various ways to reduce cost. And Tech support operations seem to be the first choice for most companies. Reason? Many see it as a cost center, a necessary evil to have to keep customers happy.

In this economic climate, certainly reducing cost is the way to go, even in Technical Support operations. However, there are elegant ways to deal with it. And this article will suggest some proven ways to help reduce those costs, both in the short term and in the long term.

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Outsourcing Web Hosting support – Questions to ask your provider

While Technical support has traditionally been considered an inhouse forte, Web Hosting companies are now trying a combination of InHouse and remote teams. Round the clock support and better expertise at lower costs are driving Web Hosts to consider outsourcing at least part of their support.

What does a Web Host need to consider when outsourcing to a 3rdparty Tech support company? Experience, technical expertise, Staff Qualifications, infrastructure, accountability, communication, quality and more. This article presents a Checklist of questions to ask your Outsourced provider, should you decide to outsource.

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